Federal Change & Customer Engagement Specialist

Accenture; Washington (District of Columbia); On-site; USD 79,000 - 160,000; Full time

Job summary

Accenture Federal Services is seeking professionals to help the US federal government strengthen governance, delivery, and customer engagement through change management and transformation initiatives.

You will contribute to developing customer engagement strategies and support cloud migration readiness, working across defense, public safety, civilian, and health programs. A Secret clearance is required, with competitive compensation and benefits.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 2+ years’ experience in Change Management, Workforce Transformation, Agile Change, Change Analytics, or Design Thinking.
• 2-3 years delivering change in a federal environment.
• Familiarity with a digital technology platform (Salesforce, Pega, ServiceNow, Appian, etc.), a Cloud Service Provider (AWS, Microsoft, Google), or Cyber Security.

Responsibilities

• Support the establishment of a robust customer management effort to enhance governance and leadership engagement, formalize customer engagement and operating model development/delivery and implementation.
• Develop an overarching customer engagement strategy, coordinate materials for client outreach, establish a communication plan, and contribute to schedule, risks, quality, and delivery requirements.
• Gain a working knowledge of application assessment for cloud migration and modernization readiness to support clients’ cloud adoption efforts.

Skills

Change Management

Workforce Transformation

Agile Change

Change Analytics

Design Thinking

Federal environment experience

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Pega

ServiceNow

Appian

Cloud Providers (AWS/Azure/Google)

Cyber Security

Job description

Accenture Federal Services is seeking professionals to help the US federal government strengthen governance, delivery, and customer engagement through change management and transformation initiatives.

You will contribute to developing customer engagement strategies and support cloud migration readiness, working across defense, public safety, civilian, and health programs. A Secret clearance is required, with competitive compensation and benefits.