Federal Customer Engagement & Change Lead

Accenture-Federal-Services-2; Washington (District of Columbia); On-site; USD 79,000 - 160,000; Full time

Job summary

Accenture Federal Services is seeking a change management professional in the Washington, DC area to help govern and deliver customer engagement initiatives for federal clients.

You will work to develop an overarching engagement strategy, prepare client outreach materials, and coordinate schedule, risks, and quality requirements while gaining hands-on experience with cloud modernization efforts and security considerations.

Qualifications

• 2+ years’ experience in Change Management, Workforce Transformation, or Agile Change.
• Experience delivering change in a federal environment.
• Familiarity with digital platforms (Salesforce, Pega, ServiceNow, Appian) or cloud security.

Responsibilities

• Support the establishment of a robust customer management effort to enhance governance and leadership engagement, formalize customer engagement and operating model development/delivery and implementation.
• Work to develop an overarching customer engagement strategy, coordinate and develop materials for client outreach, establish a communication plan, and contribute to schedule, risks, quality, and delivery requirements.
• Gain a working knowledge of application assessment for cloud migration and modernization readiness in support of our clients' efforts to grow cloud adoption.

Skills

Change Management

Workforce Transformation

Agile Change

Change Analytics

Design Thinking

Federal Environment

Cloud/ Security Familiarity

Tools

Salesforce

Pega

ServiceNow

Appian

AWS

Azure

Cyber Security

Job description

Accenture Federal Services is seeking a change management professional in the Washington, DC area to help govern and deliver customer engagement initiatives for federal clients.

You will work to develop an overarching engagement strategy, prepare client outreach materials, and coordinate schedule, risks, and quality requirements while gaining hands-on experience with cloud modernization efforts and security considerations.