Federal Administrative & Scheduling Specialist

Navy Region Southwest Fleet and Family Readiness (FFR); San Diego (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Navy Region Southwest Fleet and Family Readiness (FFR) in San Diego seeks an Office Clerk to support the FFSC Centralized Scheduling Call Center. You will handle a high volume of inbound calls, assess requests, provide program information, and route inquiries to the appropriate staff while maintaining confidentiality.

This role includes general office administration, meeting scheduling, travel and training logistics, minutes, records, and coordination with FOIA where needed.

Qualifications

• Experience handling high-volume calls and crisis response.
• Strong written and verbal communication.
• Familiarity with FOIA processes.
• Proficiency with word processing and office software.

Responsibilities

• Provide front office administrative support to FFSC programs.
• Screen calls, schedule appointments, and direct inquiries.
• Maintain files, records, and referral information.
• Prepare minutes and materials for meetings.
• Coordinate travel and training for FFSP staff.
• Ensure confidentiality and proper handling of sensitive information.
• Assist in office equipment maintenance.

Skills

Customer service & crisis response

Communication & diplomacy

Administrative support

Records management

Tools

Microsoft Word

Microsoft Excel

TWMS

Job description

Navy Region Southwest Fleet and Family Readiness (FFR) in San Diego seeks an Office Clerk to support the FFSC Centralized Scheduling Call Center. You will handle a high volume of inbound calls, assess requests, provide program information, and route inquiries to the appropriate staff while maintaining confidentiality.

This role includes general office administration, meeting scheduling, travel and training logistics, minutes, records, and coordination with FOIA where needed.