FCS Program Manager - Data-Driven Leader (Hybrid)

What is Permanent Supportive Housing?; Seattle (WA); Hybrid; USD 88,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

403(b)

Job summary

Plymouth Housing is seeking a Foundational Community Support (FCS) Manager to lead and sustain the FCS program, aligning with regulatory and organizational goals while directing staff and workflows.

You will partner with IT, Housing Operations, Finance, and Compliance to strengthen program infrastructure, drive data quality, and ensure compliant reimbursement through effective system processes and service delivery.

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience in program management, human services, behavioral health, or nonprofit administration.
• Three or more years of experience in program development, program management, or service delivery within human services, behavioral health, Medicaid‑funded programs, or nonprofit settings.
• Experience with project management, quality improvement, corrective‑action planning, or process‑improvement initiatives.
• Experience using KPIs, dashboards, performance measures, reporting, or other data‑informed decision‑making tools.
• Experience partnering with IT teams or participating in software implementation, configuration, testing, or systems improvement preferred.

Responsibilities

• Lead the day‑to‑day and long‑term management of Plymouth Housing’s FCS program, including program strategy, workflow development, service‑delivery support, quality assurance, and compliance.
• Develop and implement an FCS roadmap that supports organizational priorities, system integration, new benefit or funding opportunities, and sustainable program growth.
• Manage, supervise, coach, and support FCS Specialists; provide performance management, professional development, and ongoing training to strengthen staff knowledge and program consistency.
• Maintain accessible FCS workflows, procedures, and training resources; support staff onboarding and provide site‑based or programmatic guidance as needed.
• Establish and maintain best practices for FCS documentation, billing, data validation, service processes, and quality improvement.
• Monitor key performance indicators, dashboards, service measures, revenue, and data‑integrity metrics; use findings to identify issues, improve processes, and maximize compliant reimbursement.
• Partner with IT and organizational leadership on Salesforce, Credible, and other system needs related to FCS, including workflow design, configuration, troubleshooting, testing, implementation, and enhancements.
• Oversee the EDI‑file process in partnership with IT, including file validation, error resolution, data review, and coordination with external entities.
• Collaborate with Housing Operations, Finance, Compliance, IT, program staff, vendors, and other partners to ensure cohesive program execution and successful billing cycles.
• Represent Plymouth Housing in discussions with external regulatory, funding, and oversight partners, including the Health Care Authority, Medicaid, and other relevant entities.
• Serve as a resource and advisor to Quality, Innovation and Health leadership on FCS integration, Permanent Supportive Housing practices, program operations, and system improvements.

Skills

Program management

Strategic planning

Operational execution

Technical aptitude

Salesforce

Credible

Data literacy

Change management

Communication

Cross-functional collaboration

Dashboards & reporting

Regulatory compliance

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Credible

Job description

Plymouth Housing is seeking a Foundational Community Support (FCS) Manager to lead and sustain the FCS program, aligning with regulatory and organizational goals while directing staff and workflows.

You will partner with IT, Housing Operations, Finance, and Compliance to strengthen program infrastructure, drive data quality, and ensure compliant reimbursement through effective system processes and service delivery.