IT Support Technician 2025-ACA-804

Intelligence Consulting Enterprise Solutions (ICES); Springfield (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Intelligence Consulting Enterprise Solutions, INC. in Springfield, VA, seeks an IT Support Technician to maintain and troubleshoot test workstation and infrastructure configurations on a national security contract.

The role requires active TS/SCI clearance and willingness to pass a polygraph. You will serve as a primary IT contact, coordinate with program staff and IT service teams, apply IT policy knowledge, mentor junior staff, and contribute to IT projects with strong problem-solving and

Qualifications

• Active TS/SCI clearance required; willingness to undergo polygraph.
• Bachelor's degree in MIS, IT, Information Science, Business, CS, or related field.
• Equivalent years of experience may substitute for a degree.
• 4–7 years in IT support or systems-related functions; Master’s may substitute for 2 years.
• Master’s degree or higher in related STEM fields is preferred.
• Experience providing IT support to U.S. Government agencies or contractors.

Responsibilities

• Serve as a primary IT contact for test workstation and infrastructure support needs.
• Support reconfiguration of test suites and workstations for rapid test transitions.
• Coordinate with program office staff and IT service contractor teams.
• Apply broad IT policy knowledge to accomplish IT functions.
• Contribute to moderately complex IT projects and technical operations.
• Develop and utilize advanced technical concepts to troubleshoot issues.
• Conduct root cause analysis to implement solutions.
• Provide guidance and mentorship to junior IT staff.

Skills

TS/SCI clearance

IT support experience

Education

Bachelor's degree in MIS/IT/Information Science/Business/CS or related field

Master’s degree or higher in related STEM fields

Job description

Intelligence Consulting Enterprise Solutions, INC. is looking for an IT Support Technician

Description:

Join ICES on a new contract impacting national security IT Support Technician. This position is located in Springfield, VA. The position requires an active/current TS/SCI security clearance and be willing and able to pass an additional polygraph as needed.

This mid-level IT Support Technician role supports mission-critical IT operations by delivering responsive and technically proficient support for test workstation and infrastructure configurations.

As an IT Support Technician, specific responsibilities include, but are not limited to:

Duties:

• Serve as a primary, responsive IT point of contact for all test workstation and infrastructure support needs
• Support the reconfiguration of test suites and workstations to enable rapid transitions between overlapping or back-to-back test requirements
• Coordinate with program office staff and IT service contractor teams to fulfill operational IT support tasks
• Apply broad working knowledge of organizational IT policies, responsibilities, and processes to accomplish required IT functions
• Contribute to moderately complex aspects of IT projects and technical operations
• Develop and utilize advanced technical concepts, tools, and methodologies to troubleshoot and resolve system issues
• Conduct root cause analysis to identify and implement effective technical solutions
• Provide guidance and mentorship to junior-level IT support personnel
• Report to a manager or head of unit/department and maintain effective communication regarding tasking and escalation
• Perform work independently and collaboratively, depending on task complexity and project needs
• Seek guidance when encountering new, undefined, or unstructured tasks or challenges

Required Qualifications:

• Clearance: TS/SCI with willingness to undergo a polygraph.
• Education: Bachelor's degree in Management Information Systems, Information Technology, Information Science, Business, Computer Science, or related field.

Equivalent years of experience may substitute for a bachelor’s degree

• Experience: 4–7 years in IT support or systems-related functions. A Master’s degree may substitute for 2 years of experience.

Desired Qualifications:

• Master’s degree or higher in related technical or scientific fields such as Engineering, Physics, Mathematics, Operations Research, Engineering Management, Computer Science, Information Technology, Management Information Systems, or related STEM degree.

Demonstrated experience providing IT support to U.S. Government agencies or contractors.