FBS Customer Care Representative

Capgemini; United States; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Grocery & Restaurant Vouchers

Medical Insurance

Life Insurance

Career development and training

Collaborative culture

Job summary

Capgemini is hiring a Customer Service Representative for an on-site role in Mexico City. The position requires handling inquiries about insurance policies, resolving issues with empathy, and documenting interactions.

You will work closely with Claims, Underwriting, and Policy Support teams to ensure accurate policy information and timely resolutions. Applicants should have a high school diploma, advanced English, and prior experience in customer service or call centers, with strong

Qualifications

• Experience in customer service or call center environments.
• Strong communication and problem-solving skills.
• Fluent or advanced English is required.

Responsibilities

• Handle customer inquiries about insurance policies and coverage.
• Resolve moderately complex issues with empathy and professionalism.
• Explain policy details and make decisions within defined guidelines.
• Document interactions and escalate unresolved cases when needed.
• Collaborate with Claims, Underwriting, and Policy Support teams.
• Identify trends and suggest process improvements.
• Stay up to date on compliance, legal requirements, and product updates.

Skills

Customer service

Call center

Communication

English proficiency

On-site availability

Education

High school diploma

Job description

Join a New Project with One of the Largest Insurance Groups in the World

Position:Customer Service Representative
On-site | Monday to Friday | Full-time (Full Availability)

About the Opportunity

We’relaunching anew and exciting projectwith one of the United States’ largest insurers—part of a globally recognized insurance group. With overUS$25 billionin premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is aunique opportunityto be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities

WhatYou’llDo

• Handle customer inquiries about insurance policies and coverage
• Resolve moderately complex issues with empathy and professionalism
• Explain policy details and make decisions within defined guidelines
• Document interactions and escalated unresolved cases when needed
• Collaborate closely with Claims, Underwriting, and Policy Support teams
• Identifytrends and suggest process improvements
• Stay up to date on compliance, legal requirements, and product updates

WhatWe’reLooking For

• High school diploma completed
• Advanced English level
• Experience in Customer Service and/or Call Center
• Strong communication skills and customer focus
• Availability to work on-site

What We Offer

We believe in rewardinggreat workand investing in our people.Additional to law benefits, you’llenjoy:

• Competitive salary andannual performance-based bonus
• Grocery & Restaurant Vouchers
• Individual Major Medical Insurance
• Individual life Insurance
• Career development and continuous training
• A collaborative, inclusive culture within a globally respected organization
• And other benefits

Why Join Us?

This is more than just a job—it’sa chance to be part of anew initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. Ifyou'reready to make an impact and build something meaningful,we’dlove to hear from you.