FBO (Fixed Base Operator) Manager

National Business Aviation Association; Montgomery (AL); On-site; USD 95,000 - 150,000; Full time

Job summary

National Business Aviation Association seeks an experienced FBO Manager to plan, organize, and direct all fixed base operation activities. You will be accountable for line service, fueling, ramp and hangar management, staff supervision, safety, and financial performance.

The role requires adherence to TSA security, regulatory standards, and exceptional customer relations with GA customers, tenants, and airline partners. A strong background in budgeting and fuel operations is essential.

Qualifications

• Five (5) years of progressively responsible experience managing or supervising a fixed base operation, including direct supervision of line service personnel.
• High school diploma or GED required.
• Demonstrated experience with aircraft fueling operations, fuel quality control, and fuel farm management.
• Direct experience with commercial into-plane fueling for scheduled air carriers, or comparable experience in a high-tempo fueling operation with contractual turn-time obligations.
• Demonstrated experience with budget preparation and financial accountability for an operating unit.
• Valid driver's license with an insurable driving record.
• Ability to pass a TSA fingerprint-based Criminal History Records Check and Security Threat Assessment and to obtain and maintain airport identification media.
• Ability to pass a pre-employment drug screen and to participate in the Authority's drug and alcohol testing program.

Responsibilities

• Plan, organize, and direct all activities of the Authority's fixed base operation. Maintain full operational accountability for line and customer service, fueling, ramp and hangar management, and financial performance.
• Serve as the Authority's principal point of contact for general aviation customers, tenants, airline station managers, and fuel suppliers.
• Ensure safety and regulatory compliance, oversee staff supervision, and drive efficient, high-quality service across all FBO operations.

Skills

Operations management

Leadership

Budgeting

Customer service

Safety compliance

Communication

Education

High school diploma or GED

Bachelor's degree in aviation management or related field

Tools

Total FBO

FBO One

MyFBO

Veriflite

Job description

Under the general direction of the Executive Director, the FBO Manager plans, organizes, and directs all activities of the Authority's fixed base operation. The position carries full operational accountability for line and customer service, general aviation and commercial into-plane fueling, fuel quality assurance, ramp and hangar management, staff supervision, safety and regulatory compliance, and the financial performance of the FBO. The FBO Manager exercises independent judgment in day-to-day operations and is the Authority's principal point of contact for general aviation customers and tenants, and for the airline station managers and fuel suppliers the Authority serves as an into-plane fueling agent.

Minimum Qualifications

• Five (5) years of progressively responsible experience managing or supervising a fixed base operation, including direct supervision of line service personnel.
• High school diploma or GED required.
• Demonstrated experience with aircraft fueling operations, fuel quality control, and fuel farm management.
• Direct experience with commercial into-plane fueling for scheduled air carriers, or comparable experience in a high-tempo fueling operation with contractual turn-time obligations.
• Demonstrated experience with budget preparation and financial accountability for an operating unit.
• Valid driver's license with an insurable driving record.
• Ability to pass a TSA fingerprint-based Criminal History Records Check and Security Threat Assessment and to obtain and maintain airport identification media.
• Ability to pass a pre-employment drug screen and to participate in the Authority's drug and alcohol testing program.

Preferred Qualifications

• Bachelor's degree in aviation management, business administration, or a related field.
• NATA Safety 1st Line Service Supervisor Training or equivalent certification.
• AAAE accreditation (C.M. or A.A.E.) or progress toward it.
• Experience at an FBO with Part 139 airport co-location, military or joint-use operations, or international/CBP handling.
• Experience with airline fuel consortium operations, into-plane service agreements, or airline ground handling.
• Experience passing airline or fuel supplier quality assurance audits as the responsible manager.
• Commercial driver's license with tanker and hazardous materials endorsements.
• Experience with FBO management systems (e.g., Total FBO, FBO One, MyFBO, Veriflite) and contract fuel platforms.
• Pilot certificate or A&P certificate.
• Experience opening, rebranding, or turning around an FBO operation.
• Knowledge, Skills, and AbilitiesWorking knowledge of general aviation operations, aircraft types and ground handling requirements, and airport terminology and procedures.
• Ability to make sound decisions quickly under operational pressure and to explain them afterward — particularly the judgment to hold a departure rather than shortcut a fueling procedure.
• Ability to lead a young, shift-based workforce with consistency and credibility.
• Strong written and verbal communication; able to brief a board, write a procedure, and defuse an angry customer with equal ease.
• Proficiency with standard office software and aviation-specific systems.
• Ability to maintain composure and professional demeanor in a public-facing, high-visibility role.