ASSISTANT GENERAL MANAGER

Million Air; Austin (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Million Air in Austin seeks an FBO Assistant General Manager to lead a high-performance FBO team and drive the Million Air brand. You will manage budgets, P&L, and operational excellence while championing growth, safety, and customer service across ramp and passenger operations.

The role requires strong leadership, strategic planning, and the ability to coordinate with GM, HR, and external partners to meet business goals. Expect relocation flexibility as needed.

Qualifications

• Assistant management of a nationally or globally recognized brand.
• Ability to interact with senior level executives.
• Experience budgeting and financial management.
• Experience in operational planning and resource allocation.

Responsibilities

• Understand budget, P&L, and business processes.
• Provide strong leadership to functional reports.
• Improve profitability through operations excellence and process improvements.
• Drive business growth and development.
• Ensure resource availability and training across departments.
• Lead recruitment and ensure compliance with safety standards.
• Oversee Passenger Service and Ramp Operations and ground handling.

Skills

Brand management

Leadership

Budgeting

Aviation operations

Job description

Objective

The FBO Assistant General Manager's role is to deliver exceptional business results in a Company owned/managed FBO operation. This position is ideal for someone who thrives on business development and inspiring the FBO team to deliver the Million Air brand.

Million Air's motto is that we are "Ladies and Gentlemen serving Ladies and Gentlemen." This is part of our fundamental credo principles. By applying the principles of trust, honesty, respect, integrity and commitment, we care for and maximize talent to the benefit of each individual and the company.

Responsibilities and Duties

• Develop a full understanding of the budget, process, and the P & L of the business.
• Provide strong leadership and support to functional reports.
• Improve the profitability of the business by championing and implementing operational excellence techniques, continuous improvement of processes, and verification metrics.
• Business growth and development
• Live, promote, and hold others accountable for the Million Air standards.
• Ensure department managers and other personnel have the resources (including staff capacity, technology, and training) they need to achieve their goals.
• Foster a teamwork oriented, high-performance culture that is customer focused.
• Assist with contract review and negotiation, including but not limited to hangar leases, city leases, fuel supply, equipment and vendor contracts.
• FBO budget preparation, variance reporting and performance consistent with the goals of the company.
• Develop and ensure necessary controls and procedures for business success, legal compliance and delivering Million Air's product.
• Strong recruiting skills, high affinity for assuring job certification and clear communication.
• Responsible for Passenger Service and Ramp Operations (ramp including into-plane fueling and third party fueling, and ground handling).
• Full accountability to the General Manager for Health & Safety issues, operational and financial performance.
• Planning resource allocation in each business unit to include staff planning in line with customer requirements and budget.
• Routine liaison with customer representatives.
• Liaison with internal and external customers and agencies.
• Producing routine reports.
• Supporting the development of the business units with accurate and timely project work.
• Leading the station equipment planning cycle.
• Ensuring compliance with all internal and external operational and administrative requirements.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Provide leadership for employee relations through effective communications, including coaching, disciplinary and positive recognition.
• Mentor employees for promotional opportunities.
• Work closely with GM and HR department to provide effective training and development program.
• Hold supervisor/lead team accountable for timely and effectively handling of all employee related issues, focusing on improving performance and professional documentation.
• Responsible for ensuring compliance for the attendance reliability program.
• Track and follow-up on late employees, sick calls and no shows.
• Ensure that all employees are properly uniformed and equipped with PPE requirements.
• Ensure that all damage and defects to ramp equipment used are reported.

Qualifications

• Assistant management of a nationally or globally recognized brand.
• Demonstrate ability to interact with senior level executives.
• Ability to exercise independent direction and judgment and work in a fast-paced, time sensitive environment.
• Strong leadership, communication, organizational and interpersonal skills.
• High integrity/excellent critical thinking skills.
• Candidate must thrive in an entrepreneurial and dynamic environment with a demonstrated record of achievement.
• Communicate with customers and employees in person, on phone, and through radio communications.
• Experience in budgeting and financial management.
• Experience in operational planning and resource allocation.
• A working knowledge of GSE maintenance issues.
• Understanding of the wider airport operational environment.
• Experience and understanding of the commercial issues in aviation.

Reporting Relationship

This position reports to the General Manager.

Physical Demands

• Must be able to lift 50 pounds.
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.
• Outside work in all types of weather conditions.
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers.

Travel

Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.

Location

Austin Texas

Relocation

Candidate will be stationed here for 12-24 months for training. Once training is completed, candidate may be required to relocate to any Million Air FBO and transition into "General Manager". Candidates MUST be open to relocation.