Fastnet Fiber Technician

4-County Electric Power Association; Columbus (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

4-County Electric Power Association is seeking a Field Technician in Mississippi to perform fiber-optic splicing and aerial/underground cable installation. You will troubleshoot outages, restore service, and monitor outside plant and network equipment to maintain service quality.

The role requires coordinating with Customer Service and maintaining accurate as-built records while ensuring safety and efficiency.

Qualifications

• Fiber-optic splicing and related field activities experience preferred.
• Ability to troubleshoot and restore service outages.
• Knowledge of safety regulations and first aid.

Responsibilities

• Perform fiber-optic splicing and aerial/underground cable placement.
• Work with Customer Service Representatives to maintain an aggressive installation schedule.
• Respond to service requests in a courteous manner.
• Monitor, maintain, and restore health of outside plant and network access equipment.
• Install and configure outside plant and network access equipment; report status to the supervisor.
• Maintain accurate as-built records for the fiber plant management system.
• Investigate and resolve customer complaints, ensuring prompt, courteous responses.
• Operate all types of vehicles and related equipment; 24-hour call-out.
• Observe safety rules and regulations; supervise others in safety training.

Job description

Objective:

1. The Field Technician performs fiber-optic splicing and aerial/underground cable placement.
2. Field Technicians must troubleshoot and restore service outages and respond to service calls. They must assess network capacity to support service requests and propose solutions when network capacity is unavailable.
3. Field Technicians monitor, maintain, and restore the health of all outside plant, network access equipment, and customer premise devices. This may include outside construction-related activities to expand the network, upgrade existing network access equipment, or modify existing outside plant and network access equipment to meet and exceed all network demands.
4. The Field Technician strives to provide maximum service to Fastnet customers by ensuring work is completed safely, economically, and efficiently.

Reporting Relationships

1. GIS Coordinator Supervisor
2. Supervision: None

Responsibilities

1. Perform Personally the Following Activities Unique to this Position:
2. Work closely with Customer Service Representatives to maintain an aggressive, achievable home installation schedule.
3. Respond in a friendly and courteous manner to all service requests.
4. Monitor, maintain, and restore the health of outside plant and network access equipment.
5. Install and configure necessary outside plant and network access equipment. Report on the status of said equipment back to the (TBD)
6. Communicate construction completion with anydepartment dependent upon outside communication and fiber plant; work with said departments to maintain accurate and up-to-date as-built records.
7. Supervise proper maintenance and care of all tools and equipment assigned.
8. Supervise adequate stocking of line materials on vehicles and check in and out materials for jobs to be done, as assigned.
9. Upon completion of any fiber-related construction, ensure that all construction and service standards are met.
10. Complete as-built records to maintain an accurate fiber plant management system.
11. Investigate, recommend and complete effective solutions to customer complaints, communicating as needed. Address customer complaints to proper completion as required by Fastnet, ensuring prompt, courteous, and helpful responses as complaints are resolved.
12. Find and perform maintenance on fiber lines during outages.
13. Operate all types of vehicles and associated equipment.
14. Inform the supervisor of the progress of work done, including deviations to construction standards.
15. Determine when a hazard exists that cannot be worked normally and request instructions from the immediate supervisor.
16. Maintain great relations with customers and the public in fulfilling the position's responsibilities.
17. Train other Field Technicians to complete job-related responsibilities. Develop job-based knowledge, skills, and abilities in other team members.
18. Perform all other duties as assigned or directed.
19. Will be subject to 24-hour call-out.
20. Has a thorough knowledge of all applicable safety regulations and can administer first aid, including artificial respiration. Able to instruct those they supervise in all phases of these items.
21. WILL OBSERVE ALL SAFETY RULES AND REGULATIONS AS REQUIRED.
22. Pole climbing and bucket truck operation.