Faster Payment Coordinator

ORNL Federal Credit Union; Oak Ridge (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

The Faster Payment Coordinator at ORNL Federal Credit Union oversees real-time payment processing across RTP, FedNow, and Stablecoin to ensure secure, accurate, and timely settlements. You will monitor systems, resolve exceptions, review settlement reports, and enforce compliance with applicable regulations and internal controls.

Daily responsibilities include investigating discrepancies, communicating with members and partners, coordinating with departments, and driving process improvements to

Qualifications

• Minimum 3 years member/customer service experience in a financial institution.
• Minimum 3 years knowledge of basic compliance and banking regulations.
• Ability to obtain AFPP/FPP within 2 years if not currently held.
• APRP certification preferred.

Responsibilities

• Monitors high-volume real-time payments across systems to ensure completion within SLAs and regulatory compliance.
• Investigates, troubleshoots, and resolves payment discrepancies, denials, exceptions, and reversals; handles inquiries from employees, members, vendors, and other financial institutions.
• Coordinates with key stakeholders and provides management with insights for business updates.
• Reviews daily vouchers, daily report downloads, and settlements to ensure accuracy in payment posting.
• Performs other job-related duties as assigned.

Skills

Member/customer service

Compliance knowledge

Banking regulations

RTP FedNow Stablecoin rules

Education

High School Diploma or GED

Associates Degree in CS/Business or related

FPP/AFPP certification

APRP certification

Tools

Microsoft Office Suite

Job description

Role

The Faster Payment Coordinator is responsible for ensuring the accurate, secure, and real-time processing of immediate transactions from RTP, FedNow, and Stablecoin by monitoring systems, resolving exceptions, reviewing appropriate reports, and managing risk.

Essential Functions and Responsibilities

• Performs monitoring of high-volume real-time payments across various systems to ensure completion within strict service level agreements, regulations, and compliance. Actively identifies opportunities for process improvement and streamlining faster payment providers.
• Investigates, troubleshoots, and resolves payment discrepancies, transaction denials, exceptions, and reversal request. Handles inquiries from employees, members, vendors, and other financial institutions.
• Contributes to daily operations, provides insight for business updates to department management, and coordinates with key stakeholders in the organization.
• Reviews daily voucher, daily report download, and settlement to ensure accuracy in the payment posting.
• Performs other job-related duties as assigned.

Experience

• Minimum 3 years Member/customer service experience with the financial institution. Required
• Minimum 3 years Knowledge of basic compliance and banking regulations. Required
• Minimum 3 years Knowledge of operating rules in regards to RTP, FedNow, and Stablecoin. Preferred

Education

• High School Diploma or GED Required
• Associates Degree in computer science, business administration, or related field. Preferred
• Certification/License Accredited Faster Payments Professional (AFPP) or Faster Payment Professional (FPP) certification. If not currently held, the ability to obtain within a 2 year time frame. Required
• Certification/License Accredited Payment Risk Professional (APRP) certification. Preferred

Other Skills Required

• Ability to interact professionally and confidentially with employees, management, members, and external partners for the purposes of resolving issues, giving or obtaining information, and building relationships.
• Ability to communicated effectively and professionally with staff, all levels of management, and outside third parties including vendors and other financial institutions via phone and email.
• Strong organizational and time management skills and the ability to handle multiple priorities effectively.
• Ability to work independently with minimal supervision while keeping leadership informed.
• Proficiency in Microsoft Office Suite.