FAST Service Specialist

K2 Services; Kenilworth (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a FAST Service Specialist based in New Jersey to provide administrative and facilities support across multiple client sites. This role requires frequent travel between sites and a reliable vehicle.

You will handle mail, copy, reception, hospitality and floor coordination while supporting client sites and ensuring smooth operations. A high school diploma and 1+ years in customer services are required.

Qualifications

• High School Diploma or GED is required.
• 1+ work experience in a customer services field.
• Ability to multitask with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.
• Consent to complete and pass client-specific background checks.

Responsibilities

• Mail Services: meter, sort, and distribute mail and accountable packages per schedule.
• Copy Services: accurately produce copy, print and scan projects per written instructions.
• Reception: answer calls and route to the appropriate person; greet visitors.
• Hospitality Services: coordinate and upkeep client conference rooms, common areas and kitchens; ensure rooms stocked and ready.
• Floor Coordination: upkeep copy rooms and stocking of general supplies; delivery of paper; basic daily maintenance.
• Facilities Services: may include hanging pictures, small moves, cleaning, and equipment concerns with client contacts.
• Flexibility: weekly schedule coverage for absences/vacations; possible schedule/location changes.
• Must have a reliable vehicle and a clean, valid driver’s license.
• Must be willing to travel throughout New Jersey, including Montvale, East Brunswick, Princeton, Kenilworth Newark & Secaucus.

Skills

Customer service

Multitasking

Attention to detail

Professionalism

Communication

Driving

Job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

Job Description

Seeking a FAST Service Specialist to join the Opensity team based in New Jersey who can provide coverage across multiple client locations as business needs require. Candidate must be comfortable with frequent travel between sites and possess reliable transportation. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. This unique and client-facing position allows the employee to support multiple Opensity client sites in a defined geographic market.

RESPONSIBILITIES

• MailServices includemetering,sorting,anddistributingmailand accountable packagesper schedule

• Copy Services includesaccurately producingcopy,printand scan projectsperwritten instructions

• Reception includes answering incoming telephone calls androuting totheappropriateperson, willgreet and announce visitors in a friendly andprofessionalmanner

• Hospitality Services includes coordination and upkeep of client conference rooms,common areasand kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed

• Floor Coordination includesthe upkeep of copy roomsandstocking of general supplies, delivery of paper, and basic daily maintenance

• FacilitiesServices may includehanging pictures, small office moves, cleaningservicesand communication with key client contactsregardingbuilding/equipment concerns.

• Flexibility of a weekly work schedule tocoverabsences and vacations. Will include potential schedule changes and work locations

• Must have a reliable vehicle and a clean, valid driver’s license

• Must be willing and able to travel throughout New Jersey, including but not limited to:

  • Montvale, East Brunswick, Princeton, Kenilworth Newark & Secaucus

This position requires travel throughout the New Jersey market and the successful completion of several site-specific background screening and clearance processes, depending on client requirements

Job Requirements

• High School Diploma or GED
• 1+ work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• As a condition of employment, candidates must agree to complete and pass any applicable client-specific background checks.

The Compensation range for this role is 20.00 to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.