FAST Service Specialist

Opensity Solutions; Montvale (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions in New Jersey seeks a FAST Service Specialist to provide administrative support across multiple client sites, including mail, copy, reception, hospitality and facilities. The role requires travel throughout New Jersey, a reliable vehicle, and a flexible weekly schedule.

You will lift up to 40 lbs, handle packages, and maintain professional service while supporting various sites. Compensation ranges from $20.00 to $24.00 per hour with potential annual bonus; employment requires

Qualifications

• High School Diploma or GED required.
• 1+ year in a customer service role.
• Ability to multitask with attention to detail.
• Professional and tactful issue resolution.
• Ability to lift/move 40 lbs or more.
• Ability to lift/carry packages on a cart up to 75 lbs.
• Ability to stand, walk, bend, kneel for extended periods.
• Must pass client-specific background checks.

Responsibilities

• Mail Services: metering, sorting, distributing mail and packages.
• Copy Services: produce copy, print, and scan projects per instructions.
• Reception: answer calls and greet visitors professionally.
• Hospitality: manage conference rooms, stocked kitchens, and supplies.
• Floor Coordination: stock supplies, deliver paper, basic maintenance.
• Facilities: assist with moves and building-related needs.
• Schedule flexibility to cover absences and travel between sites.

Skills

Customer service

Multitasking

Problem solving

Professionalism

Communication

Driving/Transportation

Education

High School Diploma or GED

Job description

About Us

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

Seeking a FAST Service Specialist to join the Opensity team based in New Jersey who can provide coverage across multiple client locations as business needs require. Candidate must be comfortable with frequent travel between sites and possess reliable transportation. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. This unique and client-facing position allows the employee to support multiple Opensity client sites in a defined geographic market.

Responsibilities

• Mail Services include metering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print and scan projects per written instructions
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
• Flexibility of a weekly work schedule to cover absences and vacations. Will include potential schedule changes and work locations
• Must have a reliable vehicle and a clean, valid driver's license
• Must be willing and able to travel throughout New Jersey, including but not limited to: Montvale, East Brunswick, Princeton, Kenilworth, Newark & Secaucus

This position requires travel throughout the New Jersey market and the successful completion of several site-specific background screening and clearance processes, depending on client requirements.

Job Requirements

• High School Diploma or GED
• 1+ work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• As a condition of employment, candidates must agree to complete and pass any applicable client-specific background checks.

Compensation

The Compensation range for this role is 20.00 to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Inclusive Workplace

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Equal Employment Opportunity

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

Fair Recruitment Practices

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Accommodation

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.