Fast-Paced Food Runner: Guest-Centric Service & Teamwork

Soho House & Co; Miami Beach (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health care

Paid time off

Career development

Soho Impact

Learning & Development

Team meals

Job summary

Soho House & Co in Miami Beach is seeking a food runner to support tables, explain menus, and assist servers in delivering high-end service to our members and guests. You’ll work with kitchen and service teams to ensure timely plating, maintain clean work areas, and help guests have an exceptional dining experience in a fast-paced environment.

Ideal candidates have 2+ years in similar roles, thrive under pressure, stay hospitable and collaborative, and are comfortable with POS systems and

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.
• Tips certified and POS knowledge.

Responsibilities

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders.
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
• Clean and stock server alley and expo area
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Skills

2+ years experience

Calm under pressure

Hospitality

Team player

POS knowledge

Tips certified

Tools

POS system

Job description

Soho House & Co in Miami Beach is seeking a food runner to support tables, explain menus, and assist servers in delivering high-end service to our members and guests. You’ll work with kitchen and service teams to ensure timely plating, maintain clean work areas, and help guests have an exceptional dining experience in a fast-paced environment.

Ideal candidates have 2+ years in similar roles, thrive under pressure, stay hospitable and collaborative, and are comfortable with POS systems and