CUSTOMER SERVICE ASSOCIATE (SEWERAGE AND WATER BOARD)

City of New Orleans Government; New Orleans (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

City of New Orleans Government is seeking an intermediate level customer service representative to handle a high-volume call center environment. The role involves receiving, processing, and responding to service requests and agency inquiries from the public through phone, in-person, and electronic channels.

The position may require fixed or rotating shifts, weekend work, and availability during emergencies.

Qualifications

• Intermediate level customer service in a high-volume call center.
• Experience handling service requests and public inquiries.

Responsibilities

• Receive, process, and respond to service requests and agency inquiries.
• Work with the public via telephone, in-person, emails, and other channels.

Skills

Customer service

Call center

Education

High School Diploma or GED

Job description

Intermediate level customer service work in a high volume call center at the Sewerage & Water Board. Work receiving, processing, and responding to service requests and agency informational inquires received from the public via the telephone, in-person, facsimiles, e-mails, and other electronic services; and related work as required.

This position will not handle police, fire or ems related public safety calls.

Note: Employees in this classification work a fixed or rotating shift and may work weekends. Work during emergencies is required.

Minimum Qualifications:

(PROMOTIONAL) High School Diploma or a GED. Permanent status with the City of New Orleans or and one year (1) of customer service experience in a high volume call center environment. Successful completion of required Civil Service/Training Division courses (note: coursework requirements have been waived for current employees).

ENTRANCE

High School Diploma or a GED. One (1) year of customer service experience in a high volume call center environment OR three (3) years of customer service experience in any field. Successful completion of fifteen (15) college credit hours from an accredited college or university.