Fast-Paced Auto Service Advisor — Customer-Focused

Ken Garff; Humble (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

401k with company match

Wellness Time Off

Holidays

Personal Purpose Day

Medical insurance

Dental insurance

Vision insurance

Disability Insurance

AD&D

Life Insurance

Flex Spending

Health Savings Account

Employee discounts on vehicle purchase

Job summary

Ken Garff Automotive Group is seeking a Service Advisor in Humble, TX. You will greet customers, listen to inquiries, identify service needs, and provide timely updates, estimates and results.

You’ll handle calls, review work, and help customers with payments, while using the DMS to access service histories and schedule appointments. Highlights include a competitive compensation package, 401k with company match, wellness time off, holidays, and various insurance benefits.

Qualifications

• Friendly and cooperative demeanor.
• Ability to connect quickly and build relationships with others.
• Motivated, patient, conscientious and a cooperative team worker.
• Accommodating and analytical with precise, accurate work.
• Comfortable in a fast-paced service environment.

Responsibilities

• Greet customers promptly and professionally.
• Provide excellent customer service by listening to inquiries and requests, and identify service needs.
• Provide updates, estimates, and inspection results in a timely manner.
• Answer phone calls courteously and satisfy inquiries.
• Review completed work and recommendations and collect payments.
• Use Dealer Management System (DMS) to look up service history, schedule appointments, and manage information.

Skills

Friendly demeanor

Relationship building

Fast-paced environment

Motivated and patient

Analytical and precise

Tools

Dealer Management System (DMS)

Job description

Ken Garff Automotive Group is seeking a Service Advisor in Humble, TX. You will greet customers, listen to inquiries, identify service needs, and provide timely updates, estimates and results.

You’ll handle calls, review work, and help customers with payments, while using the DMS to access service histories and schedule appointments. Highlights include a competitive compensation package, 401k with company match, wellness time off, holidays, and various insurance benefits.