Senior Automotive Service Advisor - Lead & Grow the Shop

D.I.B Automotive Group; Humble (TX); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health insurance coverage

Paid time off

Employee discounts

Employee assistance program

Professional development assistance

Tuition reimbursement

Sign-on bonus up to $5,000

Busy shop with strong customer demand

Career advancement opportunities

Job summary

D.I.B. Automotive Group in Humble, TX is seeking an experienced Automotive Service Advisor for Yes Auto Fix. You will bridge customers and technicians, manage daily workflow, and drive service progress in a busy shop.

The ideal candidate has 5+ years in automotive service advising or management with strong customer service and sales skills. Join a busy shop with growth potential and generous earning opportunities, including a sign-on bonus and comprehensive benefits.

Qualifications

• Minimum 5 years of automotive service advising or related experience.
• Strong mechanical knowledge of vehicle repair and maintenance.
• Proven leadership or management experience in an automotive service environment.
• Customer service and automotive sales skills.
• Ability to translate technical repair information into clear explanations.

Responsibilities

• Welcome customers and determine their vehicle service needs.
• Review inspections and communicate recommended repairs clearly.
• Explain repair options, pricing, timelines, and service options.
• Build customer relationships and present necessary repairs confidently.
• Coordinate repairs with technicians and manage daily workflow.
• Maintain documentation of conversations, approvals, and services.
• Provide customers with updates and follow up on satisfaction.
• Address questions, concerns, and escalations professionally.
• Keep the service department organized, clean, and professional.
• Support coaching and development of team members.

Skills

Service advising

Service management

Customer service

Sales skills

Communication

Leadership

Diagnostics

Shop software

Organization

Tools

Shop management software

Job description

D.I.B. Automotive Group in Humble, TX is seeking an experienced Automotive Service Advisor for Yes Auto Fix. You will bridge customers and technicians, manage daily workflow, and drive service progress in a busy shop.

The ideal candidate has 5+ years in automotive service advising or management with strong customer service and sales skills. Join a busy shop with growth potential and generous earning opportunities, including a sign-on bonus and comprehensive benefits.