Fashion Sales Supervisor: Lead & Elevate Customer Experience

Brobston Group; Burlington (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401k matching

Employee discounts

PerkSpot benefits

Job summary

Marc Jacobs International seeks a Sales Supervisor to join its Burlington store in Burlington, Massachusetts. The Sales Supervisor will support Management with day-to-day operations, drive sales, and coach the team to provide exceptional customer experiences.

Responsibilities include leading the sales floor, building client relationships, and ensuring the store remains guest-ready. The role requires flexibility for evenings, weekends, and holidays, and offers a comprehensive benefits package.

Qualifications

• 3+ years’ experience in retail or industry-adjacent role focused on customer service.
• Prior leadership experience strongly preferred.
• Experience in generating sales, building, and developing client relationships.
• Demonstrated verbal and written communication skills.
• Delivers Excellence – passion and empathy for clients, anticipates and exceeds expectations.
• Cultivate an Entrepreneurial Spirit – embraces change while honoring brand DNA.

Responsibilities

• Consistently achieve or exceed individual and store sales and KPIs.
• Lead the sales floor to deliver a best-in-class customer experience.
• Ensure the store is guest ready and welcoming at all times.
• Establish yourself as a styling expert to drive sales and client loyalty.
• Follow up on client inquiries and events to cultivate repeat business.
• Foster collaboration and open communication with colleagues and management.
• Open and close the store according to procedures; keep floor and stockroom organized.

Skills

Retail experience

Leadership

Customer service

Communication

Sales-driven

Brand knowledge

Customer relationships

Tools

POS

MS Office

Job description

Marc Jacobs International seeks a Sales Supervisor to join its Burlington store in Burlington, Massachusetts. The Sales Supervisor will support Management with day-to-day operations, drive sales, and coach the team to provide exceptional customer experiences.

Responsibilities include leading the sales floor, building client relationships, and ensuring the store remains guest-ready. The role requires flexibility for evenings, weekends, and holidays, and offers a comprehensive benefits package.