Fashion Sales Advisor: Elevate Customer Experience

H&M; San Mateo (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Staff discount

Retirement plan

Paid time off

Wellbeing programs

Career development opportunities

Job summary

H&M is seeking a Sales Advisor to provide exceptional customer service and guide shoppers through the store, promoting fashion trends and products. You will help maintain a tidy sales floor, support with garment care, and engage customers with the Hello Member program and in-store sustainability initiatives.

Ideal candidates are passionate about fashion, collaborative, and motivated to deliver a standout customer experience in a fast-paced retail environment.

Qualifications

• Passion for fashion and in-store experiences.
• Motivated by delivering a great customer experience.
• Be communicative, creative, curious, motivated, flexible, decisive and action-oriented.
• Enjoy collaboration in a dynamic environment.
• Have sales experience in fashion/retail or related service roles.
• Experience in customer service in fashion or retail.

Responsibilities

• Provide excellent customer service and welcome customers through the store and OMNI experiences.
• Engage with customers to offer information and promote products.
• Guide customers through fashion trends and stories across the store.
• Promote and sell products and contribute to achieving sales targets.
• Maintain garment care, stock, and store presentation to reflect visual guidelines.

Skills

Customer service

Sales experience

Communication

Teamwork

Fashion knowledge

Adaptability

Tools

Instore Care App

Click & Collect

Smart Store

Job description

H&M is seeking a Sales Advisor to provide exceptional customer service and guide shoppers through the store, promoting fashion trends and products. You will help maintain a tidy sales floor, support with garment care, and engage customers with the Hello Member program and in-store sustainability initiatives.

Ideal candidates are passionate about fashion, collaborative, and motivated to deliver a standout customer experience in a fast-paced retail environment.