Fashion Sales Advisor — Customer Experience & Trends

H&M; Aurora (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Staff discount card

HIP incentive program

Health insurance & retirement plan

Job summary

H&M is seeking a Sales Advisor to deliver outstanding customer service, guide customers through the store, and actively sell our products. You will use your fashion knowledge to share trends and help shoppers choose items, while supporting garment care, stock, and store presentation.

Collaboration with the team is essential to hit sales targets and maintain an inviting store environment. Ideal candidates bring passion for fashion, strong communication, and a proactive, team-oriented attitude.

Qualifications

• Experience delivering excellent customer service in retail.
• Clear communication and ability to engage with customers.
• Interest in fashion trends and guidance for shoppers.
• Willingness to learn and participate in store operations.

Responsibilities

• Provide excellent customer service in-store and guide customers through the shopping journey.
• Engage with customers to understand needs and promote products.
• Share fashion knowledge to inform purchases and styling.
• Support with garment care, stock replenishment, and store presentation.
• Assist with opening/closing procedures and operate POS when needed.

Skills

Customer service

Sales experience

Communication

Team collaboration

Fashion knowledge

Job description

H&M is seeking a Sales Advisor to deliver outstanding customer service, guide customers through the store, and actively sell our products. You will use your fashion knowledge to share trends and help shoppers choose items, while supporting garment care, stock, and store presentation.

Collaboration with the team is essential to hit sales targets and maintain an inviting store environment. Ideal candidates bring passion for fashion, strong communication, and a proactive, team-oriented attitude.