Fashion Retail Advisor — Customer Experience Pro

H&M; Lakewood (CA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Staff discount

HIP program

Health insurance

Retirement plan

Paid time off

Community day

Job summary

H&M is seeking a Sales Advisor to deliver outstanding customer service and actively drive sales in-store. You will engage customers with fashion knowledge, guide them through the store, and promote our loyalty app and sustainable initiatives.

Teamwork is essential as you help maintain a clean, well-presented sales floor and assist with stock, fittings, and checkout processes. You will contribute to a positive brand experience, uphold visual standards, and participate in onboarding and training

Qualifications

• Passion for fashion and customer experience in-store.
• Strong communication and conversational skills.
• Sales-driven with ability to promote products and loyalty programs.
• Able to collaborate with colleagues and adapt in a dynamic environment.
• Experience in fashion/retail or service industries is helpful.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Promote and sell products to customers and showcase fashion trends.
• Represent the H&M brand positively during interactions and support loyalty programs.
• Maintain garment care and handle stock replenishment and presentation.
• Operate fitting room and checkout areas per best practices; assist with opening/closing.

Skills

Customer service

Sales experience

Communication

Teamwork

Fashion knowledge

Adaptability

Flexibility

Job description

H&M is seeking a Sales Advisor to deliver outstanding customer service and actively drive sales in-store. You will engage customers with fashion knowledge, guide them through the store, and promote our loyalty app and sustainable initiatives.

Teamwork is essential as you help maintain a clean, well-presented sales floor and assist with stock, fittings, and checkout processes. You will contribute to a positive brand experience, uphold visual standards, and participate in onboarding and training