Fashion Concierge: Elevate Customer Experience

H&M; Thornton (CO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Staff discount

Health insurance

Retirement plan

Paid time off

Job summary

H&M is seeking a Sales Advisor to deliver exceptional customer service and guide customers through the store, sharing fashion knowledge and stories. You will promote products, support loyalty programs, and work with the team to maintain a clean, organized selling floor and back of house.

The role emphasizes collaboration, flexibility, and a proactive approach in a fast-paced retail environment. Responsibilities include handling stock, merchandising, and supporting store operations while staying

Qualifications

• Experience in customer service in fashion, retail or related service industries.
• Passion for fashion and ability to guide customers through trends and products.
• Strong communication, collaboration and problem-solving skills.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Promote and sell products while representing the H&M brand positively.
• Engage customers about loyalty programs and sustainability initiatives.
• Maintain a clean, organized sales floor and assist with stock replenishment.
• Assist with opening/closing tasks and in-store operations.

Skills

Customer service

Fashion knowledge

Communication

Teamwork

Sales experience

Flexibility

Tools

Instore Care App

Click & Collect

Smart Store

Job description

H&M is seeking a Sales Advisor to deliver exceptional customer service and guide customers through the store, sharing fashion knowledge and stories. You will promote products, support loyalty programs, and work with the team to maintain a clean, organized selling floor and back of house.

The role emphasizes collaboration, flexibility, and a proactive approach in a fast-paced retail environment. Responsibilities include handling stock, merchandising, and supporting store operations while staying