Fandom Store Leader & Customer Experience Champion

Hot Topic; Augusta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Hot Topic is seeking a Store Manager in Augusta, GA to lead a high-energy team inside the mall. You will drive sales, manage recruiting, development and performance, and ensure an outstanding customer experience.

You’ll be responsible for daily operations, performance metrics, and team engagement to keep customers coming back for more fandom and fashion. You’ll use data-driven insights, coach staff, and collaborate with leadership to implement promotions, coaching, and training.

Qualifications

• Minimum 1–2 years of retail store management experience, leading teams to success.
• Strong communication, recruiting and operations skills (payroll, reporting, scheduling, merchandising).
• High school diploma or GED; degree is a plus.

Responsibilities

• Achieve store sales plan and comp goals; drive performance.
• Recruit, develop and retain a collaborative, passionate team.
• Lead in-store engagement through social media, clienteling, and promotions.
• Maintain operational soundness with structure, delegation, and customer-first selling.
• Monitor shrink, payroll hours, schedules, and external factors affecting business.
• Communicate trends and customer feedback with leadership and HQ.
• Run sales reports and use data to guide strategy to hit targets.
• Lead merchandising using planograms and timely promo launches.
• Mentor and recognize staff to build bench strength.

Skills

Retail management

Team leadership

Customer service

Communication

Scheduling

Education

High school diploma

Job description

Hot Topic is seeking a Store Manager in Augusta, GA to lead a high-energy team inside the mall. You will drive sales, manage recruiting, development and performance, and ensure an outstanding customer experience.

You’ll be responsible for daily operations, performance metrics, and team engagement to keep customers coming back for more fandom and fashion. You’ll use data-driven insights, coach staff, and collaborate with leadership to implement promotions, coaching, and training.