Fan Shop Experience Lead & Team Supervisor

Hornets-Basketball-LLC; Charlotte (NC); On-site; USD 16,531 - 24,796; Full time

Job summary

Hornets-Basketball LLC is seeking a Fan Shop Associate to ensure an excellent guest experience at our Hornets Fan Shop. You will maintain service standards, assist customers, and support inventory and visual merchandising.

The role requires flexibility to work nights and weekends, and the ability to stand for long periods and lift up to 50 lbs. Experience in sports retail and with Retail Pro is preferred.

Qualifications

• High school degree.
• Demonstrated customer service skills.
• 1-2 years of experience in retail environment.
• Experience with Point-Of-Sale software, such as Retail Pro.
• Experience in an arena environment or a professional/collegiate sports atmosphere.
• Proficient in the use of Microsoft Excel and Word.
• Able to work flexible hours, including nights and weekends.
• Able to stand for long periods of time and lift, up to 50 lbs.

Responsibilities

• Opening and closing the Hornets Fan Shop as scheduled.
• Maintain a clean and well organized sales floor.
• Replenish Fan Shop with new stock daily.
• Answer product questions and suggest information about other products.
• Work with Retail Warehouse Manager to ensure proper inventory levels.
• Maintain guest experience standards as set by Hornets Sports & Entertainment.
• Help with retail operations during concerts and non-basketball events at the Spectrum Center as needed.
• Create and maintain highly visual retail displays.
• Perform daily bank deposits and credit card reconciliation functions.
• Supervise part-time associates at the Hornets Fan Shop.
• Conduct annual inventory.
• Train employees on the POS system and RetailPro.
• Maintain employee dress code and conduct standards.
• Ensure company assets are maintained and secured.
• Other duties as assigned.

Skills

Customer service

POS software

Excel

Word

Flexible hours

Stamina

Education

High school diploma

Tools

Retail Pro

Job description

Hornets-Basketball LLC is seeking a Fan Shop Associate to ensure an excellent guest experience at our Hornets Fan Shop. You will maintain service standards, assist customers, and support inventory and visual merchandising.

The role requires flexibility to work nights and weekends, and the ability to stand for long periods and lift up to 50 lbs. Experience in sports retail and with Retail Pro is preferred.