Fan Service Technician: Repair, Troubleshoot & Support

ZIEHL-ABEGG, INC.; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health, Dental and Vision

Company-paid Life insurance

Short and Long-Term Disability

Parental leave

401(k) retirement with company match

PTO 20 days per year

11 holidays per year

Career advancement

Job summary

ZIEHL-ABEGG, a world-leading fan and motor manufacturer, seeks a Customer Service Technician in Winston-Salem, NC. Responsibilities include repairing/reworking returned fans, troubleshooting electrical and mechanical issues, and maintaining the Service Rework Line. The role involves documenting returns and supporting off-site service visits.

You will help maintain 5S standards, manage parts, and assist in resolving customer complaints while ensuring timely service and quality workmanship.

Qualifications

• Electrical and mechanical work experience.
• Proficiency with tools and diagnostic equipment.
• Experience with MS Office (Word, Excel, Outlook).
• Knowledge of 5S practices and structured problem-solving.
• Strong analytical and problem-solving abilities.
• Customer-oriented mindset with flexibility and initiative.
• Ability to work independently and collaboratively.
• Strong documentation and communication skills.

Responsibilities

• Repair/Rework fans that can be repaired.
• Perform electrical and mechanical troubleshooting of fans, components, and equipment.
• Operate and maintain the Service Rework Line.
• Track and document customer returns in internal systems.
• Maintain material inventories for in-house customer products.
• Prepare and stage materials to be returned to the customer, to inventory, or for scrap.
• Support service calls to customers' sites for repair/rework and troubleshooting.
• Assist Service Admins in parts and components needed for repairs.
• Support global alerts and warranty cases by collecting and analyzing data.

Skills

Electrical work

Mechanical work

Diagnostic tools

MS Office

5S

Analytical

Customer-focused

Independent work

Teamwork

Job description

ZIEHL-ABEGG, a world-leading fan and motor manufacturer, seeks a Customer Service Technician in Winston-Salem, NC. Responsibilities include repairing/reworking returned fans, troubleshooting electrical and mechanical issues, and maintaining the Service Rework Line. The role involves documenting returns and supporting off-site service visits.

You will help maintain 5S standards, manage parts, and assist in resolving customer complaints while ensuring timely service and quality workmanship.