Customer Service Technician

Kids for the Future; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health, Dental and Vision

Company-paid Life insurance

Short and Long-Term Disability

Parental leave

401(k) retirement with company match

PTO 20 days per year

11 holidays per year

Career advancement

Job summary

ZIEHL-ABEGG, a world-leading fan and motor manufacturer, seeks a Customer Service Technician in Winston-Salem, NC. Responsibilities include repairing/reworking returned fans, troubleshooting electrical and mechanical issues, and maintaining the Service Rework Line. The role involves documenting returns and supporting off-site service visits.

You will help maintain 5S standards, manage parts, and assist in resolving customer complaints while ensuring timely service and quality workmanship.

Qualifications

• Electrical and mechanical work experience.
• Proficiency with tools and diagnostic equipment.
• Experience with MS Office (Word, Excel, Outlook).
• Knowledge of 5S practices and structured problem-solving.
• Strong analytical and problem-solving abilities.
• Customer-oriented mindset with flexibility and initiative.
• Ability to work independently and collaboratively.
• Strong documentation and communication skills.

Responsibilities

• Repair/Rework fans that can be repaired.
• Perform electrical and mechanical troubleshooting of fans, components, and equipment.
• Operate and maintain the Service Rework Line.
• Track and document customer returns in internal systems.
• Maintain material inventories for in-house customer products.
• Prepare and stage materials to be returned to the customer, to inventory, or for scrap.
• Support service calls to customers' sites for repair/rework and troubleshooting.
• Assist Service Admins in parts and components needed for repairs.
• Support global alerts and warranty cases by collecting and analyzing data.

Skills

Electrical work

Mechanical work

Diagnostic tools

MS Office

5S

Analytical

Customer-focused

Independent work

Teamwork

Job description

• Location 4971 Millennium Drive,Winston-Salem, NC, 27107,United States
• Industry Manufacturing
• Employee Type FT Non-Exempt
• Travel 5%
• Manage Others No

Description

With over 100 years’ accumulated experience, ZIEHL-ABEGG is the world leading fan and motor manufacturer. We are the proven leader in the fan and ventilation market, providing innovative and energy efficient solutions to our business partners and customers.

The Customer Service Technician is responsible for the repair/rework fans of returned products, and operation and maintenance of Service Rework line. Service Technicians help maintain 5S standards of Service Workshop, maintain documentation of returned customer products, prepare customer fans for return to customer, and manage scrap. This role supports both in-house service operations and off-site service trips. The technician plays a key role in ensuring customer satisfaction through timely and accurate service execution and complaint resolution.

Your main responsibilities will be:

• Repair/Rework fans that can be repaired
• Perform electrical and mechanical troubleshooting of fans, components, and equipment.
• Operate and maintain the Service Rework Line
• Track and document customer returns in internal systems.
• Maintain material inventories for in-house customer products.
• Prepare and stage materials to be returned to the customer, returned to inventory, or scrapped (strapping, wrapping, and packaging materials for shipment)
• Supports Service Calls to customers sites for repair/rework and troubleshooting.
• Support Service Admins in obtaining parts and components needed for repairs.
• Support global alerts and escalated warranty cases by collecting and analyzing data through direct observation of issues.
• Maintain 5S standards in the service area.
• Assist in responding to customer complaints and support internal teams/external as needed.
• Perform other duties as assigned.

Job Requirements:

• Electrical and mechanical work experience.
• Proficiency in using tools and diagnostic equipment.
• Experience with MS Office (Word, Excel, Outlook).
• Knowledge of 5S practices and structured problem-solving.
• Strong analytical and problem-solving abilities.
• Customer-oriented mindset with flexibility and initiative.
• Ability to work independently and collaboratively.
• Strong documentation and communication skills.

We offer:

• Tuition Reimbursement Program- We encourage team members to continue their education to support their current or future work.
• We offer a comprehensive benefits package including Health, Dental and Vision options.
• Company-paid Life insurance, Short and Long-Term Disability insurance, and Parental leave.
• 401(k) retirement account with a generous company match
• Phenomenal work life balance offering twenty (20) days of Paid Time Off (PTO) per calendar year.
• Holidays totaling eleven days (11) per calendar year including a floating holiday of employee’s choice.
• Career advancement and training opportunities
• We welcome candidates from all backgrounds and are dedicated to providing an inclusive environment where everyone feels valued and supported.