Customer Service Technician

ZIEHL-ABEGG Inc. North America; Winston-Salem (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health, Dental and Vision

Life Insurance

Short/Long-Term Disability

401(k) with company match

Paid Time Off 20 days

11 holidays + floating holiday

Career advancement

Inclusive environment

EEO compliant

Job summary

ZIEHL-ABEGG Inc. North America is seeking a Customer Service Technician to repair and rework returned fans and manage the service workshop.

The role focuses on troubleshooting electrical and mechanical issues, maintaining the rework line, and documenting customer returns for quality and warranty follow-up. This position requires hands-on electrical/mechanical experience, tool proficiency, and strong communication.

Qualifications

• Electrical and mechanical work experience.
• Proficiency with tools and diagnostic equipment.
• Experience using MS Office (Word, Excel, Outlook).
• Knowledge of 5S practices and problem solving.
• Strong analytical and communication abilities.
• Customer focused with initiative and adaptability.
• Ability to work independently and with teams.
• Strong documentation skills.

Responsibilities

• Repair/Rework fans that can be repaired.
• Troubleshoot electrical and mechanical issues in fans and components.
• Operate and maintain the Service Rework Line.
• Document customer returns in internal systems.
• Maintain in-house inventories of service products.
• Prepare materials for return, inventory or scrap.
• Support service calls at customer sites for repair and troubleshooting.
• Assist service admins with parts sourcing.
• Support global alerts and warranty case data collection.
• Maintain 5S standards in the service area.
• Respond to customer complaints and support internal teams.
• Perform other duties as assigned.

Skills

Electrical experience

Mechanical experience

Tools diagnostic equipment

MS Office

5S knowledge

Analytical skills

Customer oriented

Independent worker

Documentation

Communication skills

Tools

MS Office Suite

Job description

Brief Description

With over 100 years' accumulated experience, ZIEHL-ABEGG is the world leading fan and motor manufacturer. We are the proven leader in the fan and ventilation market, providing innovative and energy efficient solutions to our business partners and customers.

The Customer Service Technician is responsible for the repair/rework fans of returned products, and operation and maintenance of Service Rework line. Service Technicians help maintain 5S standards of Service Workshop, maintain documentation of returned customer products, prepare customer fans for return to customer, and manage scrap. This role supports both in-house service operations and off-site service trips. The technician plays a key role in ensuring customer satisfaction through timely and accurate service execution and complaint resolution.

Customer Service Technician

Your Main Responsibilities Will Be

• Repair/Rework fans that can be repaired
• Perform electrical and mechanical troubleshooting of fans, components, and equipment.
• Operate and maintain the Service Rework Line
• Track and document customer returns in internal systems.
• Maintain material inventories for in-house customer products.
• Prepare and stage materials to be returned to the customer, returned to inventory, or scrapped (strapping, wrapping, and packaging materials for shipment)
• Supports Service Calls to customers sites for repair/rework and troubleshooting.
• Support Service Admins in obtaining parts and components needed for repairs.
• Support global alerts and escalated warranty cases by collecting and analyzing data through direct observation of issues.
• Maintain 5S standards in the service area.
• Assist in responding to customer complaints and support internal teams/external as needed.
• Perform other duties as assigned.

Job Requirements

• Electrical and mechanical work experience.
• Proficiency in using tools and diagnostic equipment.
• Experience with MS Office (Word, Excel, Outlook).
• Knowledge of 5S practices and structured problem-solving.
• Strong analytical and problem-solving abilities.
• Customer-oriented mindset with flexibility and initiative.
• Ability to work independently and collaboratively.
• Strong documentation and communication skills.

We Offer

• Tuition Reimbursement Program- We encourage team members to continue their education to support their current or future work.
• We offer a comprehensive benefits package including Health, Dental and Vision options.
• Company-paid Life insurance, Short and Long-Term Disability insurance, and Parental leave.
• 401(k) retirement account with a generous company match
• Phenomenal work life balance offering twenty (20) days of Paid Time Off (PTO) per calendar year.
• Holidays totaling eleven days (11) per calendar year including a floating holiday of employee's choice.
• Career advancement and training opportunities
• We welcome candidates from all backgrounds and are dedicated to providing an inclusive environment where everyone feels valued and supported.
• EEO compliant employer