Fan-First Shift Leader — Fast-Paced QSR

Regis Corporation; Sharpsville (Mercer County); On-site; USD 16,531 - 22,041; Full time

Job summary

Regis Corporation, operating a Dairy Queen franchise, seeks a capable supervisor to lead restaurant teams in a fast-paced environment. You will oversee areas of the operation during shifts, coach crew members, and ensure guest satisfaction with friendly, efficient service.

The role emphasizes leadership, adherence to food safety, and a positive attitude. Candidates should be prepared to stand long hours, lift up to 50 lbs, and uphold brand standards.

Qualifications

• Minimum 6+ months of high volume quick service restaurant experience required.
• High School diploma or equivalent.
• Must be capable of supervising specific areas of the business in a fast-paced environment.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe certifiable.
• Highly organized and detail oriented.
• Work well under pressure packed situations while maintaining a great attitude.
• Comfortable standing for entire shift and able to lift 50 pounds.
• Exhibit good manners, proper personal hygiene, and promptness.
• Have fun and maintain a positive attitude at all times!

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow.
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.
• Ensure that the restaurant is properly organized and staffed.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• Models performance standards for all team members and work stations.
• At all times exhibit a genuine passion for excellence.
• Perform other duties as assigned by management.

Skills

Team leadership

Customer service

Food safety

ServSafe certified

Communication

Education

High school diploma

Job description

Regis Corporation, operating a Dairy Queen franchise, seeks a capable supervisor to lead restaurant teams in a fast-paced environment. You will oversee areas of the operation during shifts, coach crew members, and ensure guest satisfaction with friendly, efficient service.

The role emphasizes leadership, adherence to food safety, and a positive attitude. Candidates should be prepared to stand long hours, lift up to 50 lbs, and uphold brand standards.