Retail Teammate: Sports Fan Experience

Rally House; Spring Meadows (MD); On-site; USD 19,000 - 21,000; Full time

Job summary

Rally House is seeking a Teammate to create a welcoming and engaging guest experience while handling daily tasks with care. You will support sales, merchandising, and operations through teamwork, attention to detail, and initiative, helping the store feel energetic and fun.

Requirements include being at least 16 years old and a preference for prior customer-facing experience. Candidates should thrive in a fast-paced retail setting and represent the Rally House brand with energy and

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability
• Contribute to a welcoming, energetic, party atmosphere
• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes
• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and elevate when needed
• Represent Rally House with enthusiasm and professionalism
• Contribute to daily sales goals through service behaviors
• Support promotions, launches, and event execution
• Take ownership of personal performance metrics (conversion, UPT, AT)
• Ability to work effectively in a fast-paced, team-oriented environment
• Clear and effective communication skills
• Time management skills with the ability to prioritize tasks

Skills

Customer service

Teamwork

Communication

Time management

Job description

Rally House is seeking a Teammate to create a welcoming and engaging guest experience while handling daily tasks with care. You will support sales, merchandising, and operations through teamwork, attention to detail, and initiative, helping the store feel energetic and fun.

Requirements include being at least 16 years old and a preference for prior customer-facing experience. Candidates should thrive in a fast-paced retail setting and represent the Rally House brand with energy and