Fan Experience Retail Associate

Rally House; Taylor (MI); On-site; USD 19,000 - 21,000; Full time

Job summary

Rally House is seeking a Teammate in Taylor, MI to provide a welcoming and energetic shopping experience. You will support sales, merchandising, and daily operations while upholding brand standards and delivering hospitality to guests.

Ideal candidates are at least 16 years old with a passion for sports and retail, able to work in a fast-paced team setting, and eager to participate in ongoing training and skill development.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Merchandise tasks as directed (folding, hanging, replenishment, recovery).
• Support floor moves and transitions under leadership guidance.
• Maintain clean, organized fixtures and back-of-house areas.
• Protect brand standards through attention to detail.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and escalate when needed.
• Represent Rally House with enthusiasm and professionalism.

Skills

Customer service

Communication

Teamwork

Energetic attitude

Job description

Rally House is seeking a Teammate in Taylor, MI to provide a welcoming and energetic shopping experience. You will support sales, merchandising, and daily operations while upholding brand standards and delivering hospitality to guests.

Ideal candidates are at least 16 years old with a passion for sports and retail, able to work in a fast-paced team setting, and eager to participate in ongoing training and skill development.