Fan Experience & Engagement Lead

Inter Miami CF and Nu Stadium; Miami (FL); Sur place; USD 75 000 - 110 000; Plein temps

Résumé du poste

Inter Miami CF is seeking a Manager, Fan Strategy & Experience to lead engagement with La Familia, the club’s core supporters, and to connect the club with its most passionate fans. You will oversee all aspects of supporter group coordination, including game-day operations, ticketing, away travel, and the overall match-day environment.

The ideal candidate brings MLS knowledge, strong organizational skills, ownership, and a collaborative spirit.

Qualifications

• Bachelor’s degree in sports administration, sports marketing, hospitality, or related field.
• MLS knowledge and international fútbol is a plus.
• Bilingual proficiency, including Spanish, is a plus.
• Strong interpersonal and communication skills with a passion for the brand.
• Ability to coordinate multiple tasks and solve day-to-day challenges.
• Extremely organized with high attention to detail.
• Strong work ethic and team collaboration with a results-driven mindset.
• Knowledge of marketing, promotions, event planning, and game production.
• Proficient in MS Office applications (PowerPoint, Word, Excel, Outlook).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilités

• Serve as the primary point of contact between the club and its official supporter groups, building strong relationships.
• Oversee supporter group operations on game days, including pre-game, in-game, and post-game activities.
• Coordinate with visiting teams and league reps to ensure safety and proper seating arrangements.
• Support growth and engagement of supporter groups with programs, benefits, and experiences.
• Manage ticketing needs for supporter groups and other audiences in collaboration with internal teams.
• Work cross-functionally with Guest Services to enhance the fan experience at the stadium.
• Partner with Community and Foundation teams to support community initiatives and events.
• Assist the Ticketing team with fan engagement initiatives and stadium tours.
• Collaborate with Marketing to develop fan-focused digital content and storytelling.
• Partner with Event Presentation to elevate the in-stadium experience and engagement.
• Develop and lead outreach initiatives, including future street team programs.
• Support additional responsibilities and special projects as assigned.

Connaissances

Interpersonal skills

Organization

Communication

Team collaboration

Marketing knowledge

Event planning

Game production knowledge

Microsoft Office

Spanish bilingual

Formation

Bachelor’s degree in sports administration, sports marketing, hospitality, or related field

Outils

Microsoft Office

Description du poste

Inter Miami CF is seeking a Manager, Fan Strategy & Experience to lead engagement with La Familia, the club’s core supporters, and to connect the club with its most passionate fans. You will oversee all aspects of supporter group coordination, including game-day operations, ticketing, away travel, and the overall match-day environment.

The ideal candidate brings MLS knowledge, strong organizational skills, ownership, and a collaborative spirit.