Fan Experience Associate

Oklahoma City Thunder; Oklahoma City (OK); On-site; USD 17,000 - 22,000; Part time

Job summary

Oklahoma City Thunder is seeking part-time, seasonal staff to join the Fan Experience Team at Fan Information Booths in Oklahoma City, OK. You will serve as a game night ambassador, lead a booth, assist fans with inquiries, and help with event logistics and materials.

Responsibilities include addressing fan needs, collaborating with arena staff, and submitting nightly reports. This role emphasizes hospitality, independence, and teamwork in a fast-paced arena environment.

Qualifications

• Must be at least 18 years of age.
• Ability to work 95% of scheduled Thunder game nights with potential shifts with up to 48 hours' notice.
• Strong hospitality through professional and courteous interactions.
• Ability to work independently and as part of a team.
• Very good organizational skills and attention to detail.

Responsibilities

• Lead a Fan Information Booth as Team Captain and support Fan Experience Representatives.
• Address fan needs, answer inquiries, and provide solutions for issues at booth.
• Maintain knowledge of arena policies and operations to assist Fans effectively.
• Collaborate with Paycom Center, Thunder, and third-party staff to help Fans.
• Prepare nightly shift reports and organize booth materials and inventory.

Skills

Hospitality

Communication

Teamwork

Organizational skills

Public interaction

Job description

Job DetailsJob Location: Business Office - Oklahoma City, OK 73102Position Type: Part TimeJob Category: Guest ExperienceJoin the Oklahoma City Thunder’s award-winning Fan Experience Team by showing your passion for caring for others as we strive "to be the most Fan-centric organization in professional sports." We are searching for teammates to serve as game night ambassadors working at our Fan Information Booths, as well as supporting the Fan Experience team with department projects and responsibilities. As an associate, you'll play a key role in creating a welcoming and memorable environment for our staff and fans, serve as a game night leader, and ensure game night operations run smoothly.

In this role you will:

Game Nights

• Serve as a Team Captain for one of our three Fan Information Booth locations providing leadership and support to our Fan Experience Representatives
• Serve as a front-line representative at our Fan Information Booths, addressing fan needs and concerns, responding to fan inquiries, and providing solutions for fan issues
• Maintain a working knowledge of the Paycom Center, including but not limited to wayfinding, arena policies and procedures, and premium space operations in order to be able to effectively assist Fans with general questions
• Work closely with Paycom Center, Thunder, and third-party vendor staff to assist Fans
• Help with the setup, organization of promotional materials and resolution items, and breakdown of the Fan Information Booth
• Prepare and submit nightly reports to the Fan Experience Lead, detailing relevant information from the shift, including feedback from Fans and teammates
• Organize and maintain inventory of game night collateral, fan giveaways, and resolution items at assigned Fan Information Booths, as well as the Fan Experience closet

Administrative Support

• Offer administrative and logistical support to the department as required in the office
• Provide coverage for our front desk, answering phones and greeting Fans in our corporate office
• Assist with research projects and events for department initiatives
• Maintain confidentiality and professionalism while providing front desk support in the corporate office
• Support the “CLICK! With Your Fans” certification events as needed
• Perform other duties as assigned

What you’ll bring to the role:

• Must be at least 18 years of age
• Ability to work 95% of all scheduled Thunder game nights and, on occasion, accept shifts with up to 48 hours’ notice
• Demonstrate outstanding hospitality through professional and courteous interactions
• Ability to work independently and collaboratively in a team environment
• Strong organizational skills with attention to detail

Ability to communicate effectively with individuals from diverse backgrounds in public-facing settings.

Additional details

This is a seasonal part-time, hourly position reporting to the Fan Experience Lead. The work schedule will include 30 hours per week and includes office hours, evenings, weekends, and holidays, in alignment with the home game schedule. Physical responsibilities may include shifts up to nine hours long, occasional lifting of up to 50 pounds, and working in the presence of loud in-arena noise and flashing lights.

The Thunder recognizes that teams with a variety of backgrounds, perspectives and skills make a stronger company.

Applicants are considered regardless of past legal system involvement, based upon the needs of the role, nature of and recency of legal history.

The Thunder is committed to a welcoming and inclusive environment for all employees through its RAVE culture – Respect and Value Everyone.