Fan Experience Ambassador (Seasonal)

Pawtucket Red Sox; Pawtucket (RI); On-site; USD 17,000 - 28,000; Part time

Job summary

Pawtucket Red Sox in Pawtucket, RI is seeking seasonal, on-site staff to greet fans and share McCoy Stadium information, directions, and policies. You will address guest concerns professionally and help coordinate with management to resolve issues.

The role emphasizes kindness to guests, especially children and those at special events, with strong emphasis on customer service and team collaboration across departments to ensure a positive fan experience.

Qualifications

• High school diploma, GED or equivalent.
• Experience in customer service.
• Strong listening skills including the ability to empathize with our guests and people in our community.
• Maintain a positive outlook that demonstrates approachability and friendliness.
• Demonstrate excellent oral and written communication skills.
• Possess excellent organizational record keeping and planning skills.
• Proficiency with Microsoft Word, Excel and Outlook is a plus.
• Ability to read and communicate effectively in English, multilingual is a plus (fluency in Spanish is preferred).
• Ability to stand for entire four (4) to seven (7) hour per shift; walk; reach with hands and arms and occasionally lifting up to 25 pounds.
• Ability to work evenings, nights and holidays as needed.

Responsibilities

• Greet fans and provide them with McCoy Stadium information (directions, club history, policies and procedures).
• Address guests’ concerns, complaints and compliments in a professional and timely manner.
• Ensure concerns are addressed and communicated to management.
• Work closely with all other departments to resolve fan issues.
• Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the fan experience.
• Provide random acts of kindness for our guests, especially children and those visiting McCoy Stadium for special occasions to provide positive, lasting memories.
• Perform related duties as assigned.

Skills

Customer service

Listening skills

Communication skills

Positive attitude

Multilingual (Spanish)

Education

High school diploma, GED or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Pawtucket Red Sox in Pawtucket, RI is seeking seasonal, on-site staff to greet fans and share McCoy Stadium information, directions, and policies. You will address guest concerns professionally and help coordinate with management to resolve issues.

The role emphasizes kindness to guests, especially children and those at special events, with strong emphasis on customer service and team collaboration across departments to ensure a positive fan experience.