Fan Experience Specialist

Pawtucket Red Sox Baseball LLC; Pawtucket (RI); On-site; USD 19,000 - 25,000; Part time

Job summary

Wet Willie's in Pawtucket, RI is seeking a Fan Services Representative to greet fans, share stadium information, and ensure an excellent guest experience. The role involves addressing questions, collaborating with departments, and conveying feedback to management, especially for special occasions to leave lasting memories.

The position requires strong communication, empathy, and the ability to stand for several hours per shift, with evenings, nights, and holidays possible.

Qualifications

• High school diploma or equivalent.
• Experience in customer service.
• Strong listening and communication skills.
• Ability to stand for extended periods and manage crowd interactions.

Responsibilities

• Greet fans and provide McCoy Stadium information (directions, policies).
• Address guests’ concerns and compliments in a professional, timely manner.
• Ensure concerns are addressed and communicated to management.
• Collaborate with other departments to resolve fan issues.
• Provide excellent customer service to internal and external customers to enhance fan experience.
• Provide random acts of kindness for guests, especially children and those celebrating events, to create lasting memories.
• Perform related duties as assigned.

Skills

Customer service

Active listening

Oral & written communication

Organizational skills

English proficiency

Spanish preferred

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Job 177220 - Pawtucket Red Sox Fan Services Representative
Pawtucket, RI

• Greet fans and provide them with McCoy Stadium information (directions, club history, policies and procedures, etc.)
• Address guests’ concerns, complaints and compliments in a professional and timely manner
• Ensure concerns are addressed and communicated to management
• Work closely with all other departments to resolve fan issues
• Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the fan experience
• Provide random acts of kindness for our guests, especially children and those visiting McCoy Stadium for special occasions to provide positive, lasting memories
• Perform related duties as assigned

Requirements

Basic Requirements/Qualifications:

• High school diploma, GED or equivalent
• Experience in customer service
• Possess strong listening skills including the ability to empathize with our guests and people in our community
• Maintain a positive outlook that demonstrates approachability and friendliness
• Demonstrate excellent oral and written communication skills
• Possess excellent organizational record keeping and planning skills
• Proficiency with Microsoft Word, Excel and Outlook is a plus
• Ability to read and communicate effectively in English, multilingual is a plus (fluency in Spanish is preferred)
• Ability to stand for entire four (4) to seven (7) hour per shift; walk; reach with hands and arms and occasionally lifting up to 25 pounds
• Ability to work evenings, nights and holidays as needed