Family Support Specialist

Women In Need (Win); New York (NY); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Housing assistance

Counseling services

Job summary

Women In Need (Win) seeks compassionate Family Support Specialists to assist families in Transitional Housing. You will advocate for stability and permanent housing, building trust and guiding clients through services.

Bilingual English/Spanish is preferred, with a focus on safety, documentation, and client empowerment. Responsibilities include assessments, referrals, and coordination with Social Services to help families achieve housing stability and self-sufficiency in a fast-paced team

Qualifications

• High School Diploma, GED, or equivalent.
• Experience in social services or supportive housing.
• Bilingual English/Spanish preferred.
• Strong interpersonal and documentation skills.

Responsibilities

• Conduct initial assessments of families within required timeframes and assist with service planning.
• Build positive relationships with families and provide ongoing support during shelter stay.
• Coordinate referrals to appropriate resources with Social Services staff.
• Apply Trauma-Informed Care and Motivational Interviewing to support engagement and goals.
• Conduct wellness checks and address client concerns.
• Escort clients to appointments, housing interviews, and community services.
• Support family participation in programs to strengthen housing stability and self-sufficiency.
• Maintain accurate client records and program data per agency rules.
• Perform nightly roster verification, bed checks, and client accountability tasks.
• Assist with unit inspections and collaborate with security and staff to maintain safety.
• Participate in team meetings, trainings, and professional development.

Education

High School or better

Job description

Willets Point Commons Corona, NY 11368, USA

• Rate : $21.97 USD per hour
• Housing and Counseling Services
• Full-Time
• Requisition #: FAMIL001360

Description

Family Support Specialist

Support Families on Their Path to Stability & Permanent Housing

$21.97/Hour

THE ROLE

Win is seeking compassionate, dedicated, and service-oriented Family Support Specialists to support families residing in our Transitional Housing programs. In this role, you will serve as a trusted advocate and resource for families as they work toward achieving stability and permanent housing.

Family Support Specialists play a critical role in creating a safe, supportive, and welcoming environment while helping families navigate challenges, connect with services, and achieve personal goals. Through Trauma-Informed Care, relationship building, and ongoing client engagement, you will help empower families and ensure they receive the support needed to thrive.

WHAT YOU WILL DO

• Conduct initial assessments of families within required timeframes and assist with service planning.
• Build positive relationships with families and provide ongoing support throughout their shelter stay.
• Collaborate with Social Services staff to identify client needs and coordinate referrals to appropriate resources.
• Utilize Trauma-Informed Care and Motivational Interviewing techniques to support client engagement and goal achievement.
• Conduct wellness checks and assist with identifying and addressing client concerns.
• Escort clients to appointments, housing interviews, apartment viewings, and other community-based services as needed.
• Support family participation in available programs and services designed to strengthen housing stability and self-sufficiency.
• Maintain accurate client records, documentation, and program data in accordance with agency requirements.
• Conduct nightly roster verification, bed checks, and other client accountability activities.
• Assist with unit inspections and collaborate with security and program staff to maintain a safe environment.
• Participate in team meetings, trainings, and professional development activities.

WHO YOU WILL B E

You will possess a High School Diploma, GED, or equivalent education.

You will have experience working in social services, supportive housing, shelters, or other human service settings.

You will demonstrate strong interpersonal and relationship-building skills.

You will be committed to serving diverse populations with professionalism, empathy, and respect.

You will be comfortable engaging families experiencing homelessness and helping them navigate challenges.

You will possess strong organizational, communication, and documentation skills.

You will have proficiency with computers and electronic documentation systems.

Bilingual English/Spanish skills are preferred.

You will thrive in a fast-paced, team-oriented environment focused on client success.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.