Family Worker (Bilingual Spanish/English)

Good Shepherd Services; New York (NY); Hybrid; USD 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Family Worker to join their team in providing essential home-based supportive services. This role focuses on ensuring child safety and family stability through case management activities, while also handling administrative tasks to support program operations. Ideal candidates will be bilingual in Spanish and English, possess strong organizational skills, and have a passion for helping families navigate community resources. With opportunities for professional development and a commitment to creating a positive impact, this position is perfect for those eager to make a difference in the community.

Qualifications

• High School diploma required; proficiency in Microsoft Office is a must.
• At least one year of experience with children or families preferred.

Responsibilities

• Provide home-based support services and case management for families.
• Collaborate with Case Workers to monitor child safety and family stability.

Skills

Bilingual Spanish/English

Crisis Intervention

Community Resource Linkage

Case Management

Administrative Skills

Education

High School Diploma

Some College

Tools

Microsoft Office

Connections Database

PROMIS Database

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Family Worker (Bilingual Spanish/English)

The Family Worker provides a variety of home-based supportive services and case management activities for families participating in the Transitions Bronx prevention program in order to ensure child safety, well-being, and family stability. The Family Worker also carries administrative and organizational responsibilities to support the overall program operation.

Reports To: Social Work Supervisor

Location: 2471 Morris Ave. Bronx, NY

Hours: 35 Hours/Week; Non-exempt (Candidates may be able to work hybrid based on leadership/program discretion. Candidates will be expected to be on site unless otherwise advised)

Salary: 40K-45K Annually (Based on Relevant Experience)

Major Duties:

• Collaborate closely with and assist the Case Worker/Social Worker to conduct frequent home and office visits with families to monitor child safety and ensure family stability where indicated.
• Create and maintain linkages to important community resources and assist families in accessing these resources, including medical and mental healthcare, substance abuse treatment, affordable housing, childcare, and public benefits.
• Accompany participants to designated meetings and appointments for educational, medical, or treatment purposes, and/or to government and other community agencies in order to assist and encourage families in their progress towards meeting goals.
• Manage basic administrative and organizational tasks for the program including obtaining needed consent forms and medical/educational records to update case records, preparing case tracking lists, and monitoring report submissions to ensure the meeting of time-sensitive milestones.
• Complete statistical/written reports in required databases (Connections and PROMIS) including accurate and timely progress notes for contacts made with participants and summaries of school and treatment reports received.
• Greet and welcome visitors and participants and respond to calls while covering the reception area as needed to support program.
• Attend community-based and funder-provided training and informational sessions and share knowledge and resources with staff and participants.
• Engage in crisis intervention activities as needed during periods of family instability, helping to de-escalate conflict and ensure safety.
• Make State Central Register (SCR) reports when required to ensure responsiveness to immediate or impending child safety concerns.
• Support the use of the Solution-Based Casework and Family Treatment/Rehabilitation models with all families.
• Attend and participate in program staff meetings, as well as related agency training as appropriate.
• Perform other duties as assigned.

Qualities Sought:

• Works to create and support a respectful and collegial environment.
• Handles administrative and clerical tasks with professionalism and competence, ensuring the success and effectiveness of the program at large.
• Creates, embodies and supports a learning environment, regularly participating in training and professional development to augment case management skills and knowledge.
• Offers and receives feedback and suggestions in a strength-based and constructive manner.
• Dedicated to being a team player and active contributor to achieve the vision and mission of the program and agency.
• Energetic, empathic, honest, genuine, professional, creative, and committed to making a positive contribution to families, the program, the community, and the agency as a whole.

Qualifications:

• High School diploma is required; some college is preferred.
• Proficiency in Microsoft Office (Outlook, Excel, and Word) required.
• At least one year of related experience working with children or families in a community-based setting is preferred.
• Familiarity with Connections and PROMIS databases a plus.
• Must be able to travel and feel comfortable making home visits throughout Bronx.
• Willingness to understand and be sensitive to varied cultures & backgrounds.
• Must have a proven record of successfully navigating New York City entitlement programs.
• Must work a maximum of two evenings per week, as needed.
• Must work with participants from a strength-based, youth and family development, and trauma-informed practice approach.