Family Worker

Good Shepherd Services; New York (NY); On-site; USD 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Family Worker to provide essential home-based supportive services and case management for families. This role involves collaborating with social workers, managing administrative tasks, and ensuring child safety and family stability. The ideal candidate will be energetic, empathic, and committed to making a positive impact in the community. Join a team that values professionalism, teamwork, and continuous learning, all while supporting families through their challenges. If you are passionate about helping others and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• High School diploma required; proficiency in Microsoft Office is essential.
• Experience with children or families in a community setting preferred.

Responsibilities

• Provide home-based supportive services for families in the program.
• Collaborate with Case Workers to ensure child safety and family stability.
• Manage administrative tasks and maintain accurate case records.

Skills

Communication Skills

Crisis Intervention

Team Collaboration

Cultural Sensitivity

Education

High School Diploma

Some College

Tools

Microsoft Office

Connections Database

PROMIS Database

Job description

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Salary: 40-45K Annually Based on relevant experience and education

Job Summary: The Family Worker provides a variety of home-based supportive services and case management activities for families participating in North Bronx Family Service Center prevention program in order to ensure child safety, well-being, and family stability. The Family Worker also carries administrative and organizational responsibilities to support the overall program operation.

Major Duties:

1. Collaborate closely with and assist the Case Worker/Social Worker to conduct frequent home and office visits with families to monitor child safety and ensure family stability where indicated.
2. Create and maintain linkages to important community resources and assist families in accessing these resources, including medical and mental healthcare, affordable housing, childcare, and public benefits.
3. Accompany participants to designated meetings and appointments for educational, medical, or treatment purposes, and/or to government and other community agencies in order to assist and encourage families in their progress towards meeting goals.
4. Manage basic administrative and organizational tasks for the program including obtaining needed consent forms and medical/educational records to update case records, preparing case tracking lists, and monitoring report submissions to ensure the meeting of time-sensitive milestones.
5. Complete statistical/written reports in required databases (Connections and PROMIS) including accurate and timely progress notes for contacts made with participants and summaries of school and treatment reports received.
6. Greet and welcome visitors and participants and respond to calls while covering the reception area as needed to support program.
7. Attend community-based and funder-provided training and informational sessions and share knowledge and resources with staff and participants.
8. Engage in crisis intervention activities as needed during periods of family instability, helping to de-escalate conflict and ensure safety.
9. Support the use of the Solution-Based Casework model with all families.
10. Attend and participate in program staff meetings, as well as related agency training as appropriate.
11. Perform other duties as assigned.

Qualities Sought:

1. Works to create and support a respectful and collegial environment.
2. Handles administrative and clerical tasks with professionalism and competence, ensuring the success and effectiveness of the program at large.
3. Creates, embodies and supports a learning environment, regularly participating in training and professional development to augment case management skills and knowledge.
4. Offers and receives feedback and suggestions in a strength-based and constructive manner.
5. Dedicated to being a team player and active contributor to achieve the vision and mission of the program and agency.
6. Energetic, empathic, honest, genuine, professional, creative, and committed to making a positive contribution to families, the program, the community, and the agency as a whole.

Qualifications:

1. High School diploma is required; some college is preferred.
2. Proficiency in Microsoft Office (Outlook, Excel, and Word) required.
3. At least one year of related experience working with children or families in a community-based setting is preferred.
4. Familiarity with Connections and PROMIS databases a plus.
5. Must be able to travel and feel comfortable making home visits.
6. Willingness to understand and be sensitive to varied cultures & backgrounds.
7. Must have a proven record of successfully navigating New York City entitlement programs.
8. Must work a maximum of two evenings per week, as needed.
9. Must work with participants from a strength-based, youth and family development, and trauma-informed practice approach.