Family Support Specialist

Overtown Youth Center Inc; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Overtown Youth Center Inc in Miami seeks a Family Support Specialist to actively engage communities and build a network of partners that can refer clients to OYC services. The role focuses on bridging barriers to help families maximize their potential, serving as a success coach for education and workforce goals.

You will conduct intake, provide case management, coordinate referrals, and report progress to leadership.

Qualifications

• High school diploma required.
• 2–3 years’ experience working with adults/youth programs.
• Experience in community outreach.
• Valid driver’s license and reliable transportation.
• Background/drug test screening required.

Responsibilities

• Assist with intake and assessment for new families annually.
• Provide case management and facilitate referrals for community resources.
• Counsel individuals and families by delineating alternatives and goals.
• Report progress to Director of Family Services.
• Assist in grant reporting requirements.
• Maintain 50% family engagement among OYC families.
• Conduct monthly parent/community meetings.
• Serve as advisor and success coach for educational/employment goals.
• Prepare participants for college or career transitions.
• Coordinate with program staff to achieve recruitment and retention goals.
• Develop and implement communication strategies for opportunities.
• Monitor participant progress and maintain case notes.

Skills

Community engagement

Case management

Referral coordination

Data reporting

Education

High school diploma

Tools

Microsoft Office

Web-based data systems

Job description

Salary Range: Competitive Based on Experience

Day-to-Day Programmatic Roles and Responsibilities

The major functions as the Family Support Specialist is to actively engage the communities we serve. This role requires daily interaction with community members, community leaders, community groups and other organizations with a focus on developing a network of partners that can assist the individuals and families we serve and to offer these partners OYC services through a referral based system. In addition, this position will specifically focus on bridging gaps to break down barriers that may prevent clients from maximizing their potential. This role will involve engaging as a success coach with adult clients seeking educational and economic opportunities in order to promote goal achievement.

Essential Duties and Responsibilities:

• Assist with the intake and assessment process for any new family and on annual basis.
• Provide case management and facilitate referrals for individuals and families in need of community resources
• Counsel individuals and families by using such activities as delineating alternatives, helping to articulate goals and providing needed information.
• Report accurate data monthly (or as indicated) to Director of Family Services
• Assist in grant reporting requirements
• Assist program team in maintaining 50% family engagement among OYC families
• Conduct and participate in monthly parent and/or community meetings
• Serve as primary advisor and success coach for working caseload of program/community participants seeking educational and/or employment assistance
• Prepare participants to transition into productive citizenship (i.e. college and/or career)
• Assist with employment hiring requirements (application, resume, WIOA)
• Provide ongoing advisement to each participant until participant has successfully achieved desired results
• Develop and implement communication strategies for promoting opportunities
• Develop, coordinate, and/or facilitate curricula, workshops and special projects as it relates to the individual/family financial stability, career success, health, wellness, positive parenting, or other topics.
• Assist in the implementation/execution of economic initiatives
• Coordinate with affiliate departments to achieve program recruitment and retention goals
• Develop and execute orientation/program manuals/materials
• Monitor and document participant’s progress (e.g., via case notes, individual/family success plans, attendance, referrals/linkages,
• Conduct home visits as needed
• Research/identify community resources available to support client needs
• Work collaboratively with community partners
• Other duties as assigned by Direct Supervisor

Requirements

Qualifications/Education/Experience:

• High school diploma
• Basic computer skills / Microsoft Office / Ability to learn web-based data systems
• A minimum of 2 to 3 years’ experience working with adults/ youth programs required
• Experience in community outreach
• Must have a valid driver’s license and reliable transportation
• Must pass background/drug test screening