Eligibility Specialist-TANF

Heartland for Children; Bartow (FL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

tuition assistance

domestic partner coverage

retirement & generous paid time off

Job summary

Heartland for Children is seeking a professional position responsible for determining eligibility for clients under TANF’s federally funded programs. You will establish positive relationships with customers, process TANF eligibility and re-determinations, and handle GAP cases within FSFN/CCWIS.

The role requires knowledge of Title IV-E and TANF eligibility, strong MS Office skills, and a background in child welfare, with several duties around record maintenance, audits, and cross-team

Qualifications

• HS Grad or GED required.
• Associate’s degree in social work or related field preferred.
• Two years of office experience required.
• Experience working within the child welfare system preferred.
• Strong knowledge of Title IV-E and TANF eligibility determination.
• Working knowledge of Microsoft Word, Excel and PowerPoint.

Responsibilities

• Determine TANF eligibility and re-determination.
• Process initial and redetermination eligibility determinations for Guardianship Assistance Program (GAP) cases.
• Generate, review, and analyze FSFN/CCWIS reports and Excel tracking logs.
• Maintain complete, audit-ready electronic case records in FSFN/CCWIS.
• Scan, index, and maintain documents in FSFN/CCWIS per retention standards.
• Collaborate with RevMax, Finance, CMO, and DCF staff to resolve eligibility issues.
• Provide cross-functional support and backup coverage for unit staff.
• Coordinate monthly distribution of Adoption TANF redetermination packets.
• Monitor Medicaid-related adoption closures in FSFN/CCWIS.

Skills

Office experience

Policy knowledge (Title IV-E & TANF)

MS Word

Education

HS Grad or GED

Associate’s degree in social work or related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

This is a professional position responsible for determining eligibility for clients under the federally funded programs of Temporary Assistance for Needed Families (TANF).

Essential Functions:

Establish and maintain a positive working relationship with HFC customers

Process the initial case Temporary Assistance for Needy Families (TANF) eligibility and re-determination

Process initial and redetermination eligibility determinations for Guardianship Assistance Program (GAP) cases within FSFN/CCWIS

Generate, review, and analyze FSFN/CCWIS reports and Excel tracking logs to monitor case activity, program compliance, and performance outcomes.

Maintain complete, accurate, and audit-ready electronic case records by timely uploading, organizing, and verifying supporting documentation within FSFN/CCWIS

Ensure all case-related documents are scanned, indexed, and maintained in FSFN/CCWIS in accordance with record retention and documentation standards

Conduct quality assurance reviews and resolve discrepancies identified between FSFN/CCWIS, financial systems, and supporting databases

Collaborate with RevMax, Finance, CMO, and DCF staff to obtain required information, resolve eligibility issues, and ensure accurate case processing

Provide cross-functional support and backup coverage for unit staff to maintain continuity of operations and timely service delivery

Coordinate the monthly distribution of Adoption TANF redetermination packets, including required notices, forms, follow-up reminders, and tracking of responses from adoptive parents

Monitor and process Medicaid-related adoption closures in FSFN/CCWIS and facilitating closure of adoption Medicaid cases for youth reaching age 18

Retrieve, organize, and provide documentation requested for internal reviews, state audits, federal monitoring activities, and other compliance-related inquiries

Maintain knowledge of TANF, GAP, Medicaid, child welfare, and related eligibility policies, procedures, and system updates through ongoing training and professional development

Identify process improvement opportunities and communicate recommendations to supervisor to enhance efficiency, accuracy, and compliance

Perform special projects as assigned

Qualifications:

HS Grad or GED required. Associate’s degree in social work or related field preferred. Two years of office experience required. Experience working within the child welfare system preferred. Strong knowledge of Title IV-E and TANF eligibility determination. Working knowledge of Microsoft Word, Excel and PowerPoint.

We offer excellent benefits package with tuition assistance, domestic partner coverage, retirement & generous paid time off.

• tuition assistance
• domestic partner coverage
• retirement & generous paid time off

Salary: $44K

Additional Information:

Drug free workplace. Drug testing required. EOE/M/F/D/V.