Family Support Center Service Navigator

Martha's Vineyard Community Services; Vineyard Haven (MA); On-site; USD 23,000 - 27,000; Full time

Job summary

A local non-profit organization is seeking a Family Support Center Service Navigator to support families with disabilities. This role involves providing direct assistance, planning events, and collaborating with community partners. The ideal candidate will have strong interpersonal skills and experience in similar environments. This full-time position is based in Vineyard Haven and may require travel within the region. A flexible work arrangement may be available with prior approval.

Qualifications

• 2–5 years of related experience or lived experience as a parent/guardian of a child or adult with a disability preferred.
• Willingness to work evenings and weekends as needed.
• Valid driver's license and reliable transportation required.

Responsibilities

• Supports day-to-day operations of the Family Support Center.
• Provides direct assistance to families with resources and referrals.
• Collaborates with community partners and stakeholders.
• Maintains communication with families and updates program materials.

Skills

Strong verbal skills

Written communication

Interpersonal skills

Organizational skills

Spanish language skills

Portuguese language skills

Education

High school diploma or equivalent

Additional education or relevant certifications

Job description

Base pay range

$23.00/yr - $27.00/yr

Job Description

Position: Family Support Center Service Navigator

Program: Family Support Center – Disability Services

Classification: Non-Exempt - 40 hours per week

Compensation: $23.07 - $27.40

Reports to: Family Support Center Program Manager

Job Summary

• The Family Support Center Service Navigator supports the day‑to‑day operations of the MVCS Family Support Center. This position provides direct assistance to families by offering resources, information, and referrals for a wide variety of services and supports.
• The Service Navigator will help plan and implement programs and events, including sibling and parent support groups, family networking events, sensory‑friendly activities, and community partnerships. Responsibilities also include technical support for newsletters, webinars, and social media, as well as direct outreach and support to families on Martha’s Vineyard and Nantucket (travel required).
• Support the development and implementation of parent networking opportunities, family events, and special programs.
• Collaborate with the FSC Program Manager to maintain strong relationships with community partners, school systems, and other stakeholders.
• Represent MVCS at community and program events to engage and support families and partners.
• Provide technical support for creating newsletters, webinars, and social media content in coordination with the MVCS Development Office.
• Maintain regular and effective communication with families.
• Update program materials and resource guides as needed.
• Support families with applying for DDS services, including providing technical assistance with application submission to the DDS Intake and Eligibility Division.
• Oversee and manage the Sensory Equipment Lending Library, with guidance from the Program Manager.
• Attend DDS area/regional meetings, school meetings, and other community meetings on Martha’s Vineyard and Nantucket as requested.
• Provide individualized support, information, and referrals to connect families with appropriate resources.
• Complete required paperwork accurately and in a timely manner.

Work From Home Statement

This position may be eligible for a flexible work arrangement with prior approval from the Division Director, Program Manager, and CEO, and upon completion of a Flexible Work Agreement.

Knowledge, Skills & Abilities

• Strong verbal, written, and computer skills.
• Excellent interpersonal skills with the ability to work with diverse populations in a caring and sensitive manner.
• Energetic, creative, self‑motivated, and organized.
• Willingness to work evenings and weekends as needed to support FSC events.
• Valid driver’s license and reliable transportation or access to transportation.
• Ability to travel off‑island for training and professional development.
• Spanish and/or Portuguese language skills preferred.

Qualifications

• High school diploma or equivalent required.
• 2–5 years of related experience or lived experience as a parent/guardian of a child or adult with a disability preferred.
• Additional education or relevant certifications a plus.

Additional Information

The statements above reflect the general details needed to describe the primary functions of this job, the level of knowledge and skills typically required, and the scope of responsibility. They should not be considered an all‑inclusive listing of duties.

Employees may be required to perform other related duties as assigned, including work in other functional areas to cover absences or peak workloads, or to ensure operational needs are met.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Non‑profit Organizations