Family Support Navigator for Complex Medical Needs

Multicultural Community Services of the Pioneer Valley Inc.; Springfield (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Multicultural Community Services of the Pioneer Valley Inc. is hiring a full-time Service Navigator based in Springfield, MA. The successful candidate will support families with members who have intellectual disabilities or complex medical needs, guiding them through eligibility for DDS services and providing case management.

Ideal candidates possess a valid driver’s license, a degree in a relevant field, and experience in Human Services. Bilingual (English/Spanish) applicants are preferred, allowing them to better connect with the families they assist.

Qualifications

• Must have a valid driver’s license and a dependable vehicle.
• Experience in Human Services essential for the role.
• Preference for individuals with a family member having complex medical challenges.

Responsibilities

• Support families through the eligibility process for DDS services.
• Supervise Direct Support Professionals when applicable.
• Maintain accurate financial records and documentation.

Skills

Service Navigation

Case Management

Bilingual (English/Spanish)

Education

BS or BA in a related field

High School Diploma

Job description

Multicultural Community Services of the Pioneer Valley Inc. is hiring a full-time Service Navigator based in Springfield, MA. The successful candidate will support families with members who have intellectual disabilities or complex medical needs, guiding them through eligibility for DDS services and providing case management.

Ideal candidates possess a valid driver’s license, a degree in a relevant field, and experience in Human Services. Bilingual (English/Spanish) applicants are preferred, allowing them to better connect with the families they assist.