FT Navigator for Family Bridges (Medically Complex Program)

Multicultural Community Services of the Pioneer Valley Inc.; Springfield (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Multicultural Community Services of the Pioneer Valley Inc. is hiring a full-time Service Navigator based in Springfield, MA. The successful candidate will support families with members who have intellectual disabilities or complex medical needs, guiding them through eligibility for DDS services and providing case management.

Ideal candidates possess a valid driver’s license, a degree in a relevant field, and experience in Human Services. Bilingual (English/Spanish) applicants are preferred, allowing them to better connect with the families they assist.

Qualifications

• Must have a valid driver’s license and a dependable vehicle.
• Experience in Human Services essential for the role.
• Preference for individuals with a family member having complex medical challenges.

Responsibilities

• Support families through the eligibility process for DDS services.
• Supervise Direct Support Professionals when applicable.
• Maintain accurate financial records and documentation.

Skills

Service Navigation

Case Management

Bilingual (English/Spanish)

Education

BS or BA in a related field

High School Diploma

Job description

Location

MCS – SOS Office 505 East Columbus Ave., Springfield, MA

Hours

Full-Time 40 hrs/week

Program

Family Support

Responsibilities

Service Navigators in the Medically Complex Program support families who have a family member with an Intellectual Disability and/or who have complex medical challenges and needs. The MCS SOS program supports families as they go through the eligibility process for DDS services. Navigators will also work with families who may need information or referral services to access assistance with other areas of need. Supports include but are not limited to case management, accessing generic services, assessing needs, developing Family Support Plans, and providing information and referral services. Navigators in the DESE program may also have to supervise Direct Support Professionals.

Maintains quality of programming through adherence to agency standards and DDS regulations.

• Service Navigation for the individual/family
• Where applicable, hiring and supervising direct care staff
• Work closely with DDS Service Coordinators
• Outreach to generic services and collaboration with other state agencies and service providers
• Maintain accurate financial records
• Ensure that all documentation is completed on a timely basis and other duties as required

Preference is given to qualified individuals who are family members of a child/adult with complex medical challenges, as their own life experiences provide them with invaluable information and unique ways to build connections with the families to whom they are providing supports.

Required Qualifications, Skills, and Training

• Must have a valid driver’s license and a dependable vehicle
• BS or BA in a related field with one-year experience preferred
• Minimum of High School Diploma with 3 years of experience in the field of Human Services
• Bilingual (English/Spanish) is a plus