Family Support & Financial Literacy Specialist II

Automatic Data Processing, Inc.; Pittsburgh (Allegheny County); On-site; USD 57,000 - 60,000; Full time

Job summary

Urban Strategies, Inc. in Pittsburgh seeks a Family Support Specialist II to provide comprehensive case management, referrals, and coordination with community services to promote economic self-sufficiency for families and improve quality of life for seniors and people with disabilities.

The role involves collaborating with a team to develop development plans, access social services, and track resident data in the LEARN system, with occasional travel and evening/weekend availability.

Qualifications

• Bachelor’s degree in Social Work, Sociology, Psychology, or related field.
• 3+ years of experience as a case manager or in direct practice with low-income households; health services experience a plus.
• Valid driver’s license and automobile availability for work use.
• Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
• Ability to handle confidential information professionally.
• Independent and proactive work ethic, with strong team collaboration skills.
• Availability for evening and weekend functions as required.
• Strong verbal and written communication skills for diverse communities.
• Effective real-time priority management.
• Excellent organizational, planning, and time management skills.
• Ability to excel in fast-paced, culturally diverse environments.
• Proficiency in MS Office Suite (Advanced Excel) and other common software.

Responsibilities

• Provide comprehensive case management and referrals for residents in family support programs.
• Visit various locations for resident information gathering and intake.
• Collaborate with families on Development Plans and access social services.
• Advocate for service delivery for up to 100 individuals.
• Track resident data in USI's LEARN system and attend meetings.
• Available for occasional nights/weekends; travel up to 25%.
• Provide resources and knowledge for clients to access capital and financial goals.
• Offer consultation services in financial management and goal-setting.
• Host in-person and virtual seminars on financial literacy and capital access.
• Support and promote the development of the USI CDFI client base.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Team collaboration

Confidential information handling

Evening/weekend availability

Education

Bachelor’s degree in Social Work, Sociology, Psychology, or related field

Tools

MS Office Suite

Excel

Job description

Urban Strategies, Inc. in Pittsburgh seeks a Family Support Specialist II to provide comprehensive case management, referrals, and coordination with community services to promote economic self-sufficiency for families and improve quality of life for seniors and people with disabilities.

The role involves collaborating with a team to develop development plans, access social services, and track resident data in the LEARN system, with occasional travel and evening/weekend availability.