Community Family Support Specialist – Case Management & Resources

Automatic Data Processing, Inc.; Norfolk (VA); On-site; USD 58,000 - 60,000; Full time

Job summary

Urban Strategies, Inc. in Norfolk, VA is seeking a Family Support Specialist II to provide comprehensive case management and coordinate with community services to promote economic self-sufficiency for families and seniors.

In this full-time role, you will conduct intake, enroll residents, collaborate on Development Plans, manage data in LEARN, and support up to 100 individuals while traveling up to 25% and occasionally working evenings or weekends.

Qualifications

• Bachelor’s degree in Social Work, Sociology, Psychology, or related field.
• 3+ years of experience as a case manager or in direct practice with low-income households; health services experience a plus.
• Valid driver’s license and automobile availability for work use.
• Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
• Ability to handle confidential information professionally.
• Independent and proactive work ethic, with strong team collaboration skills.
• Availability for evening and weekend functions as required.
• Strong verbal and written communication skills for diverse communities.
• Effective real-time priority management.
• Excellent organizational, planning, and time management skills.
• Ability to excel in fast-paced, culturally diverse environments.
• Proficiency in MS Office Suite (Advanced Excel) and other common software.

Responsibilities

• Conduct intake, assessments, enroll residents in family support program, and visit various locations for resident information gathering.
• Collaborate with families on Development Plans, assist in accessing social services, advocate for service delivery for up to 100 individuals.
• Ensure privacy, track resident data in USI's LEARN system, attend community and program-related meetings.
• Available for occasional nights/weekends, travel up to 25%, perform administrative tasks.
• Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
• Offering consultation services in financial management and goal-setting.
• Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
• Supporting and promoting the development of the USI CDFI client base.

Skills

Communication skills

Team collaboration

Time management

Organizational skills

MS Office proficiency

Education

Bachelor’s degree in Social Work, Sociology, Psychology, or related field

Tools

MS Office Suite

Excel

Job description

Urban Strategies, Inc. in Norfolk, VA is seeking a Family Support Specialist II to provide comprehensive case management and coordinate with community services to promote economic self-sufficiency for families and seniors.

In this full-time role, you will conduct intake, enroll residents, collaborate on Development Plans, manage data in LEARN, and support up to 100 individuals while traveling up to 25% and occasionally working evenings or weekends.