Family Support & Financial Wellness Specialist

Urban Strategies Inc; Norfolk (VA); On-site; USD 58,000 - 60,000; Full time

Job summary

Urban Strategies, Inc. in Norfolk, VA is seeking a Family Support Specialist II to provide comprehensive case management, referrals, and coordination with community services to promote economic self-sufficiency for families and seniors with disabilities.

You will work with a team to develop Development Plans, access social services for up to 100 residents, and track privacy and data in the LEARN system. Some evenings, weekends, and travel up to 25% are required.

Qualifications

• Bachelor’s degree in Social Work, Sociology, Psychology, or related field.
• 3+ years of experience as a case manager or in direct practice with low‑income households.
• Valid driver’s license and automobile availability.
• Commitment to strengths-based, family-focused service planning.
• Ability to handle confidential information professionally.
• Independent and proactive work ethic with strong team collaboration.
• Availability for evening and weekend functions.
• Strong verbal and written communication for diverse communities.
• Proficiency in MS Office Suite (Advanced Excel).
• Ability to excel in fast-paced, culturally diverse environments.

Responsibilities

• Conduct intake, assessments, enroll residents in family support program, and visit various locations for resident information gathering.
• Collaborate with families on Development Plans, assist in accessing social services, advocate for service delivery for up to 100 individuals.
• Ensure privacy, track resident data in USI's LEARN system, attend community and program-related meetings.
• Available for occasional nights/weekends, travel up to 25%, perform administrative tasks.
• Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
• Offering consultation services in financial management and goal-setting.
• Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
• Supporting and promoting the development of the USI CDFI client base.

Skills

Verbal communication

Written communication

Team collaboration

Time management

MS Office Suite

Advanced Excel

Education

Bachelor’s degree in Social Work, Sociology, Psychology, or related field

Job description

Urban Strategies, Inc. in Norfolk, VA is seeking a Family Support Specialist II to provide comprehensive case management, referrals, and coordination with community services to promote economic self-sufficiency for families and seniors with disabilities.

You will work with a team to develop Development Plans, access social services for up to 100 residents, and track privacy and data in the LEARN system. Some evenings, weekends, and travel up to 25% are required.