Family Support Facilitator Supervisor

One Hope United; Town of Florida (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Generous Vacation

Tuition Assistance

Professional Development

Job summary

One Hope United is seeking a Family Support Facilitator Supervisor in Lake Worth, FL. The role oversees service delivery and staff supervision within the assigned program, guiding teams to support at-risk families with trauma-informed approaches.

Collaboration with community partners is essential to strengthen family outcomes. The position requires a Bachelor's degree in human services or a related field and experience with Motivational Interviewing and Family Team Conferencing.

Qualifications

• Experience with Motivational Interviewing and Family Team Conferencing.
• Experience supervising staff and coordinating services for families.
• Ability to engage high-risk families and apply trauma-informed care.

Responsibilities

• Supervise delivery of services and staff in the assigned program.
• Provide resources to staff and partner with community providers.
• Document services and maintain records in FSFN database.
• Assign referrals and monitor client contact hours monthly.
• Ensure adherence to funding source policies and program guidelines.
• Lead staff meetings and conduct performance appraisals.

Skills

Motivational Interviewing

Family Team Conferencing

trauma-informed care

staff supervision

relationship building

Education

Bachelor’s degree in human services or related field

Tools

FSFN database

Job description

We value our Hope Members . The pay needs to be right and relevant to the position . We conduct regular compensation a nalysis to reward our team fairly .

Generous Vacation

Work and life balance is important to us ! Our Hope Members enjoy 10 holidays, up to 20 vacation days, 6 personal days, 5 sick days, and new to this year…1 mental health day.

Our package is robust with Allied Insurance ( m edical, d ental , v ision ) , 403b Retirement – 2% Contribution, Flexible Spending Accounts, Health Savings Account, Short-Term and Long-Term D isability options , Life Insurance, and Pet Insurance.

Tuition Assistance

We want Hope Members to learn and grow . We offer up to $2,500 annually in tui tion reimbursement. OHU support s educatio n al endeavors .

Professional Development

Our Hope Members strive for excellence in children and youth services. OHU supports them by providing opportunities to network and learn from leaders in the field at in-service days, conferences, and workshops.

We have a growth mindset. The OHU Promise is guiding us in significantly increasing services over the next six years. When a new or current position opens, we look first to advancing a Hope Member.

Position:Family Support Facilitator Supervisor

Location: Lake Worth, FL

Job Id:08503

# of Openings:1

Family Support Facilitator Supervisor

Job Summary

Under the assigned supervisor, the Family Support Facilitator Supervisor is responsible for the supervisionof the delivery of services and the supervision of staff in the assigned program in accordance with theprogram guidelines. This includes providing resources to staff and utilizing community partnerships withthe goal of providing support services to moderate and high-risk families to reduce the likelihood of afuture incidence of maltreatment and involvement with the child welfare system. The Family SupportFacilitator Supervisor implements the use of Motivational Interviewing and Family Team Conferencing while utilizing a trauma-informed care approach to assist families. These methods will be the primarymanner in which work with the family is performed by employees. Principles of strength-based work,family engagement and risk management will be performed in the daily work. Documentation will bemaintained routinely as part of the work with each employee.

Essential Duties and Responsibilities

• Implements the concepts and principles of Motivational Interviewing and Family Team Conferencing with staff to assist families in improving the caregiver protective factors
• Works with employees directly to utilize creative and flexible problem solving to meet the family’s needs
• Reviews all intake information from Child Net referrals
• Timely assigns all Child Net referrals to the Family Support Facilitators
• Observes and submits accurate documentation on the services provided and the functioning ofindividuals and families as required by specific job or department, including entering in the FSFNdatabase, as required by contract and for Internal Quality practices
• Staffs all cases monthly at a minimum with the Family Support Facilitators
• Builds alliances and partnerships with community providers
• Adheres to all applicable policies and procedures of One Hope United
• Complete trainings as required by One Hope United and the lead Community Based Care agency
• Assists CQI in the development of agency documentation to enhance programming, to ensure quality of service and to meet the requirements of the funding source policies and procedures
• Completes and submits performance appraisals in a timely manner
• Conducts regular unit meetings with staff
• Ensures adequate client contact is maintained in accordance with specific programguidelines and the minimum required contact hours are achieved each month
• Ensures strict adherence to contractual obligations with the funding source
• Ensures staff at all levels are closely monitoring child and client safety and areappropriately responsive to any situation posing a risk to, or by, a client
• Ensures that staff handles unusual incidents in a prompt and effective manner
• Handles client, staff, caregiver, and collateral complaints and grievances
• Monitors program expenditures to ensure compliance with budgetary constraints
• Oversees case responsibilities and provides guidance in case planning, safety planning, and familyassessments
• Participates in agency management meetings, work groups, public speaking engagements to promote agency programs and services, and trainings with funding source
• Provides direct services to children and families in the absence of assigned staff
• Provides staff with training, education, and supervision on therapeutic approaches with clients
• Reviews all written documents generated by staff and ensures that the requireddocuments are in the case file. Ensures that all documents are well-written, accurate,clear, concise, and free from any spelling or grammar errors.
• Reviews funding source policies and procedures and trains staff on the implementation of theseprocedures
• Staffs all cases and manages case assignments to ensure an equal distribution of cases and to maintain the appropriate staff-to-client ratios as outlined by the funding source
• Works with staff to ensure safety and well-being of clients
• Reports directly to the Director of Programs
• Performs other related duties as assigned
• This list of essential functions is not intended to be exhaustive. One Hope United reserves the right torevise this job description as needed to comply with actual job requirements.

Qualifications

Education:Bachelor’s degree in human services orrelated field required.