Family Support Coordinator

TEAM INC; Waterbury (CT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation

Personal days

Sick days

Paid holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

403(b) match

Professional development

Training

Job summary

TEAM INC in Waterbury, CT is seeking a Family Support Coordinator to lead a team of Family Support Specialists and strengthen partnerships that connect families to essential resources. You will guide service delivery, ensure progress toward goals, and maintain a family-centered approach across social services, education, health, and behavioral health collaboration.

The role requires a bachelor’s degree in social work or related field, 3+ years of experience with families, and strong supervisory

Qualifications

• Bachelor’s degree in Social Work, Human Services, or related field.
• 3+ years of experience working with families or in community-based organizations; supervisory experience strongly preferred.
• Strong case management background and knowledge of community resources.
• Bilingual in Spanish and English is a plus.
• Hands-on leadership style — coaching your team and supporting families directly.

Responsibilities

• Lead, hire, train, and develop Family Support Specialists who are the heart of TEAM’s family engagement work.
• Oversee development of individualized family partnerships with meaningful goal-setting and follow-up.
• Provide guidance on social services, case management, and family support best practices.
• Collaborate with Education, Health, and Behavioral Health coordinators for holistic service delivery.
• Oversee child and family data, reporting, and tracking systems for accuracy and compliance.
• Champion parent involvement and plan family events that reflect community interests.
• Support program governance activities and ensure families have a voice in the program.
• Build connections with community partners to recruit families for enrollment.

Skills

Leadership

Coaching

Empathy

Team building

Case management

Education

Bachelor’s degree in Social Work or related field

Job description

Overview

Job Location: Waterbury, CT 06704

Salary Range: $55,000.00 - $65,000.00 per year

The families we serve deserve support from staff that believes in them, values their strengths and supports them to achieve their goals. At TEAM, that’s what this role is built to do.

As Family Support Coordinator at TEAM, you lead the team that connects families to the resources, relationships, and supports they need to thrive. You’ll supervise Family Support Specialists, build a strong and cohesive team, and ensure that every family in our program experiences TEAM as a place that genuinely cares. This is leadership that matters — and at TEAM, you’ll have the organizational support, the colleagues, and the culture to do it well.

What You’ll Do

• Lead, hire, train, and develop Family Support Specialists who are the heart of TEAM’s family engagement work
• Oversee the development of individualized family partnerships and ensure meaningful goal-setting and consistent follow-up for every family
• Provide guidance and expertise to staff on social services, case management, and family support best practices
• Collaborate with Education, Health, and Behavioral Health coordinators to ensure holistic service delivery
• Oversee child and family data, reporting, and tracking systems to ensure accuracy, timeliness, and compliance
• Champion parent involvement and plan family events that reflect community interests and build genuine connection
• Support program governance activities and ensure families have a meaningful voice in the program
• Build connections with community partners to recruit families for enrollment, represent TEAM’s programs and create a pool of resources that will be used in your team’s important work supporting vulnerable families

Qualifications

• Bachelor’s degree in Social Work, Human Services, or related field
• 3+ years of experience working with families or in community-based organizations; supervisory experience strongly preferred
• Strong case management background and knowledge of community resources
• Bilingual in Spanish and English is a plus
• A hands-on leadership style — equally comfortable coaching your team and stepping in to support families directly
• Empathy, sound judgment, high integrity, and the ability to work effectively with diverse populations

Why TEAM

• Supportive, team-oriented work culture
• Beautiful, state-of-the-art Early Childhood centers focused on safety and innovation
• Competitive pay
• 15 days of paid vacation and 4 days personal days
• 8 sick days and 14 paid holidays
• Comprehensive health, dental, vision, life insurance
• 403(b) with 6% company match
• Paid professional development opportunities and training
• Opportunity to gain new knowledge and skills in a comprehensive program setting