Family Support & Community Resources Specialist

Lutheran Services Florida; Tampa (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Telehealth

Employee Assistance Program (EAP)

Employer paid life insurance

13 paid holidays + 1 floating holiday

PTO starting at 16 days/year

403(b) retirement plan with employer-m

Job summary

Lutheran Services Florida in Tampa, FL is seeking a dedicated Support Specialist to coordinate and assist with community resource referrals and family support services for Center members. The role involves linking families to programs, orienting new families, and supporting Center-driven programming.

The position requires strong communication, referral skills, and the ability to document services while maintaining confidentiality.

Qualifications

• Knowledge of community resources to provide referrals or guidance to families.
• Ability to follow up with families and coordinate services.
• Ability to document services and maintain records; input data into a database system.
• Bilingual abilities may be needed to review or translate communications.

Responsibilities

• Coordinate and assist service partners or organizations using the facility who serve Center members.
• Assist in development and implementation of family support programming.
• Refer and link families to appropriate programs and community resources as needed.
• Perform daily operating procedures.
• Work to support Center and collaborative outcomes.
• Orient new families to the Center services and environment.
• Assist families with completion of applications to community services and/or programs.
• Coordinate and facilitate Center-driven programming and events.

Skills

Community resources knowledge

Referral & guidance

Excellent communication skills

Telephone skills

Education

High School Diploma or equivalent

Associate degree in Social Work or related field preferred

Job description

Lutheran Services Florida in Tampa, FL is seeking a dedicated Support Specialist to coordinate and assist with community resource referrals and family support services for Center members. The role involves linking families to programs, orienting new families, and supporting Center-driven programming.

The position requires strong communication, referral skills, and the ability to document services while maintaining confidentiality.