Family Support Supervisor (7257)

Lutheran Services Florida; Fort Myers (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Telehealth

Employee Assistance Program (EAP)

Life insurance

Holidays & PTO

Retirement plan with employer match

Job summary

Lutheran Services Florida (LSF) is seeking a Family Support Supervisor to lead and coach the Family Support Worker team and ensure delivery of services in alignment with LSF’s mission. The role emphasizes supervision, accountability, and collaborative program management.

The supervisor will work with HR on staffing, evaluations, and training, while maintaining compliance with agency policies and quality standards. A driver’s license is required for field visits.

Qualifications

• GED/High School diploma required.
• Bachelor’s Degree in Human Services preferred.
• One to three (1-3) years’ experience with community/social service agencies; supervisory experience preferred.

Responsibilities

• Provide supervision and coaching of Family Support Workers.
• Manage staff scheduling and attendance to ensure policy compliance.
• Coordinate transportation, supervised visitation, and support for foster families.
• Collaborate with HR on hiring, terminations, evaluations, training and development.
• Ensure staff are trained to provide quality client services and conduct performance evaluations.

Skills

Time management

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Multicultural experience

Dependability

Discretion

First Aid/CPR

Crisis intervention

Education

GED/High School diploma

Bachelor’s degree in Human Services

Job description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Family Support Supervisor who wants to make an impact in the lives of others.

Purpose and Impact:

The Family Support Supervisor will provide leadership and implement the path and means for fulfillment of LSF services.Duties include the general supervision and coaching of designated staff, services accountability and criteria adherence and related administrative tasks. The Supervisor maintains a team approach to management and fosters a culture that encourages staff members to participate in planning both their specific jobs and LSF services. He/she seeks to establish a respectful, collaborative work environment that enhances the well-being of both families and staff.

Essential Functions:

• Family support services are intended to provide assistance and support to the Case Management Organization by performing client transportation, supervised visitation, foster parent support and any other support functions as needed. The supervisor position is responsible for direct supervision of the Family Support Worker team and may be asked to assist with these direct responsibilities when needed.
• Implements the vision and direction for LSF services, in line with the LSF mission and philosophy; implements goals and objectives for staff and services.
• Complies with and monitors implementation of all agency/service policies and procedures; identifies appropriate procedures for various situations; participates in policy and procedure development.
• In collaboration with HR, facilitates applicable program staff team building, hires/terminations, employee relations, supervision, performance evaluation, training, and professional and personal development.
• Organizes and directs the work and activities; advises staff on difficult issues and makes decisions on exceptional situations to manage and implement appropriate services and assistance.
• Provides supervision to Family Support Services Specialists that is strength-based, proactive, and collaborative.
• Ensures that staff are fully trained as necessary to provide quality client services.
• Develops and implements collaborative, cooperative, regularly scheduled, individual and group supervision with Family Support Services Specialists.
• Makes home visits occasionally with Specialists for coaching purposes and to ensure the family’s needs are being recognized and addressed in a strength-based manner.
• Offers staff continuous feedback and completes performance evaluations; recommends appropriate personnel actions.
• Reviews all encounters to ensure accountability and compliance.
• Monitors staff hours and scheduling to ensure compliance with LSF policy and procedures.
• Oversees agency vehicle fleet maintenance and inspection and coordinates the transportation of children to and from program placements, supervised visits, medical and dental appointments
• Maintains weekly Transportation Request tracking sheet and assigns requests for supervision and transportation as appropriate
• Prepares required reports and other documentation as instructed by Assistant Program Directors/Permanency Specialist Manager
• Participates in community outreach programs which shall include but are not limited to, recruitment events, meetings, and support groups
• Attends and participates in staff/professional trainings, meetings, and supervision sessions..
• Maintains contact with upper management regarding changes and updates regarding on-call needs
• Facilitates team meetings quarterly to provide updates and trends within the agency

Other Functions:

All duties are performed in accordance with the following standards:

• Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keeps Permanency Specialist Manager fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrates effective oral and written communication skills in daily work.
• Teamwork: Supports the unit, department and/or organization and works with others in an effort to accomplish the goals of the unit, department and/or organization.
• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area and ensures that unit workers do the same.
• Training: Attends and successfully completes all mandated training courses.
• Confidentiality: Adheres to all confidentiality rules.

Other:

The Family Support Supervisor is charged with ensuring that their Family Support Services Specialists fully understand and successfully implement the scope and responsibilities of their positions and are able to execute all job functions adequately.

Physical Requirements:

• Ability to drive, use phone, sit for long periods of time, and write notes as required.
• Adapt to irregular working hours, perform moderate lifting.
• Valid driver’s license and appropriate auto liability insurance required.

Education:

GED/High School diploma required. Bachelor’s Degree in Human Services field preferred.

Experience:

One to three (1-3) years’ experience with community/social service agencies is required. Past supervisory experience is preferred.

Skills:

• Must have good time management, organizational, verbal and written communication, and interpersonal skills.
• Ability to function in a multi-cultural environment effectively with clients, co-workers, volunteers, government agencies and the general public.
• Dependability, discretion, and good judgment.
• Certified First Aid/CPR and crisis intervention.
• Ability to communicate effective with clients, parents, co-workers, volunteers, governmental and other agencies, and the general public.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports to Permanency Specialist Manager
• Team player with co-workers and administrators
• Accurate complete and timely submission of required documents and reports
• Adherence to all licensing and quality assurance standards
• Liaison to government, courts, schools, and community providers
• Adherence to agency policies and procedures
• Must maintain confidentiality of all client information

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.