Family Success Coordinator

Northampton Community College; Bethlehem Township (PA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Full-time role

Retirement contribution 8%

Tuition waiver

Vacation days 25 + floating

Job summary

Northampton Community College is seeking a Family Success Coordinator to lead CCAMPIS activities, coordinating holistic services for student parents and collaborating with NCC departments and community partners.

You will develop strategies to address barriers to persistence, manage participant onboarding and retention, and support families accessing NCC childcare resources and campus programs.

Qualifications

• Bachelor's degree required in Early Childhood Education, Child Development, Education, Human Services, Student Affairs, Family Studies, Social Work, or related field.
• Master's degree preferred.
• Experience in higher education student services, case management, or family support programs is desirable.
• Knowledge of child development, family engagement, and early learning systems is required.
• Experience with outreach, recruitment, and community engagement.

Responsibilities

• Provide leadership and oversight for CCAMPIS program activities focused on student parent success.
• Serve as primary contact for CCAMPIS participants using holistic, trauma-informed practices.
• Coordinate student support services with NCC departments and campus partners.
• Develop proactive strategies addressing financial, childcare, and personal barriers to persistence.
• Manage recruitment, intake, onboarding, and retention of CCAMPIS participants.
• Support families in accessing NCC Children's Centers and childcare resources.
• Collaborate with NCC Children's Centers for family engagement and parent education.
• Coordinate parent engagement programming and community partnerships.
• Develop partnerships with regional agencies supporting student parents and young children.
• Assist students with degree attainment and transfer opportunities.
• Maintain accurate program records and report data for grant benchmarks.
• Support visibility, enrollment growth, and marketing of the program.

Skills

Stakeholder collaboration

Case management

Student support

Communication skills

Organization

Problem solving

Education

Bachelor's degree in Early Childhood Education or related field

Master's degree preferred

Job description

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

We invite you to consider applying for one of our currently available positions. For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/human-resources/life-in-the-area.htm.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

Family Success Coordinator

Posting will close on 10/15/2026

Primary Responsibilities

• 1. Providing leadership, coordination, and oversight for all CCAMPIS program activities designed to improve student parent retention, persistence, academic success, and graduation outcomes.
• 2. Serving as the primary single point of contact for CCAMPIS participants through a holistic case management and family success model that incorporates strengths-based, trauma-informed, and family-centered practices.
• 3. Coordinating individualized student support services through collaboration with NCC departments including Advising, Counseling, Financial Aid, Registration, Bursar, Career Services, Learning Center, Institutional Research, Student Life, Enrollment Management, Early Childhood Education faculty, and additional campus and community partners.
• 4. Developing and implementing proactive student success and early intervention strategies that address academic, financial, childcare, personal, and family-related barriers impacting student persistence and completion.
• 5. Managing the recruitment, outreach, intake, selection, onboarding, and retention processes for CCAMPIS participants using established program criteria, data-informed decision-making practices, and collaborative marketing strategies.
• 6. Supporting student parents in accessing affordable, high-quality childcare services through NCC's Children's Centers while assisting families in navigating enrollment procedures and available childcare support resources.
• 7. Collaborating with NCC's Children's Centers, which also serve as laboratory schools for the Early Childhood Education program, to support family engagement initiatives, parent education opportunities, and student-parent participation in campus early learning programs.
• 8. Coordinating and facilitating parent engagement programming, workshops, peer support opportunities, and family-centered educational events in partnership with ECE faculty, student affairs professionals, and community organizations.
• 9. Developing strategic partnerships with regional agencies and organizations that support student parents and young children, including family support agencies, workforce organizations, and social service systems.
• 10. Assisting students interested in advanced degree attainment and transfer opportunities through coordination with NCC Transfer Counselors and academic advising staff.
• 11. Maintaining accurate program records and participant documentation while coordinating with NCC's Institutional Research Office to collect, analyze, and report data related to grant benchmarks, retention outcomes, participation metrics, assessment measures, and federally required annual and final Department of Education reporting.
• 12. Supporting program visibility, enrollment growth, and community awareness efforts through outreach, presentations, recruitment activities, relationship-building, marketing collaboration, and student engagement initiatives.

Qualifications

• * Bachelor's degree required in Early Childhood Education, Child Development, Education, Human Services, Student Affairs, Family Studies, Social Work, or a related field; Master's degree preferred.
• * Minimum of three to five years of professional experience in one or more of the following areas: early childhood education, childcare administration, family support services, higher education student affairs, case management, student success programming, enrollment management, or community-based programming.
• * Demonstrated knowledge of child development, family engagement practices, and early childhood education systems required.
• * Experience working within higher education environments and familiarity with college student support systems, advising structures, and retention strategies preferred.
• * Knowledge of childcare programming, childcare licensing systems, childcare subsidy processes, and early learning program operations strongly preferred.
• * Demonstrated experience in recruitment, outreach, mentoring, enrollment support, marketing, relationship management, and community engagement initiatives.
• * Experience working with non-traditional, parenting, first-generation, low-income, and historically underserved student populations required.
• * Strong interpersonal, organizational, communication, presentation, assessment, and technology skills required.
• * Ability to build collaborative partnerships across academic departments, student affairs divisions, childcare systems, and community organizations.
• * Demonstrated ability to manage multiple priorities in a fast-paced, highly relational environment while maintaining professionalism, confidentiality, and student-centered practices.
• * Self-directed, highly motivated professional with strong problem-solving, leadership, and advocacy skills.

Benefits Snapshot

The College offers a generous benefits package to Full-time employees. Just a few highlights of the benefits package include comprehensive medical plan options for you and your family (plus dental and vision), a College retirement contribution of 8% of your salary upon hire, NCC tuition waiver and an abundance of time off - up to 25 days' vacation/floating, 10 sick days, Four (4) day workweeks during Summer, Holidays (including a week+ break between Christmas and New Year's) - among other things! Please visit https://www.northampton.edu/about/working-at-ncc/employee-benefits/index.html for more details on the full array of benefits.