Family Success Coach & Case Manager

Union County Community Action (UCCA); Monroe (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness (PSLF)

Medical, Dental, Vision Insurance

Company Paid Life Insurance

Short-Term Disability Insurance

401(k)

Paid Holidays

Paid Annual & Sick Leave

Tuition Assistance

Employee Referral Program

Professional development

Meaningful work serving families

Job summary

Union County Community Action, Inc. is seeking a motivated Case Manager/Success Coach to support families through Head Start and Community Services programs in Monroe, NC.

The role blends family coaching, resource coordination, male engagement initiatives, and case management to help participants achieve education, employment, and personal success. The position runs Monday–Friday, 7:30am–4:30pm (40 hours/week) with our strong benefits package, opportunities for professional growth, and

Qualifications

• Bachelor's Degree in Social Work, Sociology, Psychology, Human Services, or related field required.
• One to three years of related experience with children, families, or community programs preferred.
• Experience in case management, family services, community outreach, or social services preferred.
• Strong communication, organization, and relationship-building skills.
• CDL required within 90 days of employment.
• Valid driver's license required.
• Bilingual preferred.

Responsibilities

• Recruit eligible families and program participants.
• Develop and follow-up on Family Partnership Agreements and service plans.
• Connect families with community agencies and support services.
• Provide coaching and mentoring related to education, employment and personal success.
• Determine eligibility and assist participants with service applications.
• Facilitate workshops based on assessed needs and available resources.
• Conduct home visits and follow up on referrals and family needs.
• Maintain accurate records and data entry within ChildPlus.
• Collaborate with site staff and community partners to coordinate services.
• Complete needs assessments and ROMA-based service planning.
• Assist with program recruitment and outreach efforts.
• Support Head Start and CSBG performance goals and standards.

Skills

Strong communication

Organization

Relationship-building

Bilingual

Education

Bachelor's Degree in Social Work, Sociology, Psychology, Human Services, or related field

Tools

CDL

Driver's license

Job description

Union County Community Action, Inc. is seeking a motivated Case Manager/Success Coach to support families through Head Start and Community Services programs in Monroe, NC.

The role blends family coaching, resource coordination, male engagement initiatives, and case management to help participants achieve education, employment, and personal success. The position runs Monday–Friday, 7:30am–4:30pm (40 hours/week) with our strong benefits package, opportunities for professional growth, and